Ascend experienced a major incident on September 3, 2026 affecting Phone Support - US and Phone Support - CA, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support - USPhone Support - CA
Update timeline
- investigating Sep 03, 2026, 10:47 PM UTC
We are currently investigating an issue with the rooting of the incoming phone calls. Our Ascend support agents are able to answer calls at the moment. Feel free to email us at [email protected] if you need support.
- resolved Sep 03, 2026, 11:55 PM UTC
This incident has been resolved.