Ascend experienced a minor incident on August 21, 2025 affecting Ascend Pay, lasting 1h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Ascend Pay
Update timeline
- investigating Aug 21, 2025, 02:25 PM UTC
We are currently investigating an issue where Ascend Pay terminals are generating errors and having issues processing payments. Our development team is working to identify the issue and resolve it as quickly as possible. Pay by Link transactions are reporting to process at a higher success rate. Ascend Stuck? Hover over the icon on the taskbar and look to see if there's a little window Ascend wants you to close behind the screen.
- identified Aug 21, 2025, 02:56 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 21, 2025, 03:37 PM UTC
This incident has been resolved.