Is Ascend down?
Last checked 3m agoNo incidents right now.
Ascend is operational right now. Last checked 3m ago; the most recent incident resolved 48d ago.
Real-time Ascend status, recent outages, and incident history: pulled directly from Ascend's official status page at status.ascendrms.com every 5 minutes. Pingoru tracks 19 Ascend services and has captured 2 incidents in the last 90 days (99.47% uptime). Get email, Slack, Discord, or webhook alerts the moment Ascend reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Phone Support - USPhone Support - CA
Timeline · 2 updates
- investigating · Sep 03, 2026, 10:47 PM UTC
We are currently investigating an issue with the rooting of the incoming phone calls. Our Ascend support agents are able to answer calls at the moment. Feel free to email us at [email protected] if you need support.
- resolved · Sep 03, 2026, 11:55 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Ascend PayChase PaymentsStratus
Timeline · 3 updates
- identified · Jul 28, 2026, 02:29 PM UTC
We are aware of the US East region Stratus outage and are working to restore services as quickly as possible.
- monitoring · Jul 28, 2026, 02:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Jul 28, 2026, 03:02 PM UTC
This incident has been resolved, if you are still experiencing issues connecting to Stratus services after rebooting your devices, please reach out to Ascend Support
Latest: This incident has been resolved, if you are still experiencing issues connecting to Stratus services after rebooting your devices, please reach out to Ascend Support
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Incident record
Since October 2026 · Statuspage by Atlassian · 19 components checked every 5 minutesThe longest incident in the last year, Outage: Locales US and CA Only - Phone support on June 2, 2026, ran for 21 hours. 3 maintenance windows announced in the same period.
Most affected components, last 12 months
- Ascend HQ3
- Ascend Pay3
- Chase Payments3
- Phone Support - CA3
- Phone Support - US3
Latest incidents
- Phone support currently unavailable
We are currently investigating an issue with the rooting of the incoming phone calls. Our Ascend support agents are able to answer calls at the moment. Feel…
- US East Stratus Down
We are aware of the US East region Stratus outage and are working to restore services as quickly as possible.
- Locally Orders Failing
Locally has made a code change that is resulting orders failing to be completed and their services have been temporarily suspended until the issue can be…
- Phone support currently unavailable ResolvedStarted Sep 03, 2026, 10:47 PM UTC · Resolved Sep 03, 2026, 11:55 PM UTC · 1h 7m
- US East Stratus Down ResolvedStarted Jul 28, 2026, 02:29 PM UTC · Resolved Jul 28, 2026, 03:02 PM UTC · 32m