Ascend incident

Degraded performance: Ascend Functionality (West US)

Major Resolved View vendor source →

Ascend experienced a major incident on June 20, 2025 affecting Ascend HQ and Multi-store and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2025, 02:40 PM UTC
Resolved
Jun 20, 2025, 04:49 PM UTC
Duration
2h 9m
Detected by Pingoru
Jun 20, 2025, 02:40 PM UTC

Affected components

Ascend HQMulti-storeStratus

Update timeline

  1. investigating Jun 20, 2025, 02:40 PM UTC

    We're currently investigating an issue affecting our online services that is disrupting Ascend functionality for retailers in the Western United States. You may experience errors with Ascend until the issue is resolved. We'll post here when there's an update. Thank you for your patience.

  2. resolved Jun 20, 2025, 04:49 PM UTC

    This incident has been resolved. If you experience any issues moving forward, please contact our Ascend Support Team. Thank you.