Ascend incident

Elevated response times for DOTS locations identified

Minor Resolved View vendor source →

Ascend experienced a minor incident on April 23, 2025 affecting Stratus, lasting 6h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 04:35 PM UTC
Resolved
Apr 23, 2025, 10:45 PM UTC
Duration
6h 10m
Detected by Pingoru
Apr 23, 2025, 04:35 PM UTC

Affected components

Stratus

Update timeline

  1. identified Apr 23, 2025, 04:35 PM UTC

    We are aware of an issue affecting DOTS retail locations. Stratus response times are elevated and we are working with development to resolve the issue as quickly as possible. Thanks you for your patience and understanding.

  2. resolved Apr 23, 2025, 10:45 PM UTC

    This incident has been resolved.