Ascend incident

HQ and Trek B2B Login Issues

Minor Resolved View vendor source →

Ascend experienced a minor incident on May 5, 2026 affecting Ascend HQ and Trek and 1 more component, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 05:42 PM UTC
Resolved
May 05, 2026, 10:05 PM UTC
Duration
4h 22m
Detected by Pingoru
May 05, 2026, 05:42 PM UTC

Affected components

Ascend HQTrekRetailer Portal

Update timeline

  1. identified May 05, 2026, 05:42 PM UTC

    We are currently experiencing intermittent outages with our login services, users may be unable to log in or may experience errors. We are working to stabilize the service, thank you for your patience.

  2. resolved May 05, 2026, 10:05 PM UTC

    This incident has been resolved.