Ascend experienced a critical incident on October 29, 2025 affecting Ascend HQ and Ascend Pay and 1 more component, lasting 7h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 29, 2025, 04:08 PM UTC
We've identified an issue impacting Ascend functionality. Microsoft Azure, our cloud computing service, is down: https://downdetector.com/status/windows-azure/. Ascend will have issues with most functionality until this is resolved by Microsoft. We will update this thread once we have more information.
- identified Oct 29, 2025, 06:25 PM UTC
The Microsoft Azure issue is still impacting Ascend services. Microsoft is working on rolling back their last update in an effort to fix this issue. We will post any updates we receive as soon as we get them. Thank you for your patience as we work with our partners at Microsoft to fix this issue.
- identified Oct 29, 2025, 08:00 PM UTC
Microsoft has implemented a fix. They believe this will resolve the issue by 6:30pm CT. Thank you again for your patience during this time. https://azure.status.microsoft/en-us/status
- resolved Oct 29, 2025, 11:42 PM UTC
This issue has been resolved by Microsoft. Ascend should no longer be impacted. Please call our support line if you continue seeing problems. Thank you for your patience as Microsoft resolved this issue,