Ascend experienced a critical incident on April 22, 2025 affecting Ascend Pay, lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2025, 02:20 PM UTC
We are currently investigating delays in connecting payment terminals to Ascend, which may result in timeouts. Transactions using Pay-By-Link are still processing, but may take longer than usual. Thank you for your patience as we work to resolve this issue.
- investigating Apr 22, 2025, 02:26 PM UTC
We are continuing to investigate this issue.
- investigating Apr 22, 2025, 02:29 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 22, 2025, 03:51 PM UTC
We are actively working to clear caches and recommend rebooting payment terminals (hold the green button) and computers to expedite the resolution process. Thank you for your cooperation and patience.
- monitoring Apr 22, 2025, 05:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 22, 2025, 06:51 PM UTC
We are no longer seeing terminal connection errors, if a reboot (holding the green button) does not reconnect your terminal, please reach out to Ascend Support.