Ascend experienced a minor incident on November 18, 2025 affecting Ascend HQ and Facturama and 1 more component, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Ascend HQFacturamaPhone Support - USAscend PayChase PaymentsFiskalyPhone Support - CALocallyQBPSmartEtailing
Update timeline
- identified Nov 18, 2025, 02:58 PM UTC
Cloudflare (a global cloud service provider) has reported issues with their network services. Ascend related services may be impacted. Updates can be found on their status page: https://www.cloudflarestatus.com/
- resolved Nov 18, 2025, 06:30 PM UTC
Cloudflare has marked their incident resolved and Ascend services are stable.