Ascend incident

Ascend HQ Login Issue

Critical Resolved View vendor source →

Ascend experienced a critical incident on April 30, 2025 affecting Ascend HQ, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 01:30 PM UTC
Resolved
Apr 30, 2025, 02:14 PM UTC
Duration
44m
Detected by Pingoru
Apr 30, 2025, 01:30 PM UTC

Affected components

Ascend HQ

Update timeline

  1. identified Apr 30, 2025, 01:30 PM UTC

    We have identified an issue resulting in Ascend HQ not loading after login. Our development team is working to provide a solution as soon as possible

  2. resolved Apr 30, 2025, 02:14 PM UTC

    The HQ login issue should be resolved, please reach out to the Support Team if you continue to experience problems accessing Ascend HQ.