pingoru pingoru Artera had 36 outages in the last 2 years totaling 370h 53m of downtime, averaging 1.5 incidents per month.
There were 36 Artera outages since October 23, 2024 totaling 370h 53m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently investigating an issue where Artera campaigns are stuck as queued and are not sending.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Campaigns should now be processing as expected.
An issue has been identified by our Telecom Partner regarding SMS delivery failures to AT&T network subscribers in the United States. The cause of the issue has been identified and they are working on resolving it. We will provide another update in 1 hour or as soon as more information becomes available.
We have observed a recovery in SMS delivery to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update as soon as more information becomes available.
The incident has been resolved and SMS delivery to AT&T network subscribers in the United States is operating normally.
Our engineering team is actively investigating an issue with Artera Analytics to identify the root cause and restore service as quickly as possible. Scheduled reports are not sending, and reports within the Artera Analytics URL are failing to load. We will provide further updates as soon as more information becomes available.
We have resolved the underlying issue with Artera Analytics, and the platform is once again fully available. Our teams are currently processing all scheduled reports that were delayed during this interruption. We sincerely appreciate your patience and will keep this page updated with any additional details.
We have verified that the underlying issue impacting Artera Analytics is resolved and all backfill reports delayed during the interruption have been successfully reprocessed. System performance and reporting functionality are fully restored. This incident is now closed. Thank you again for your patience and partnership.
Impact: Degraded Performance We are currently investigating an issue causing processing delays for interface messages. Impact: Inbound and Outbound interface messages (including appointment and patient updates) are being successfully received, but are experiencing processing delays of up to 1.5 hours. Outbound customer communications are unaffected. Status: Our engineering team has identified the cause and is actively working on a resolution. Support: If you require immediate assistance, please log a ticket via support.artera.io. We will provide further updates as new information becomes available.
Our engineering team has successfully restarted the affected service. Inbound interface message queues are actively clearing and catching up to real-time processing. We are closely monitoring system performance to ensure full recovery. Further updates will be provided as processing fully normalizes.
The issue causing delays with inbound interface message processing has been fully resolved. All queued messages have finished processing, and system performance has returned to normal real-time operations. If you have any additional questions or outstanding issues, please contact us at support.artera.io.
We are currently investigating an issue where the Artera Inbox is failing to load patient channels. Users may see loading spinners or blank screens when trying to open conversations. Our team is actively looking into the cause, and we will post another update as soon as we have more details.
We have identified the cause of the issue impacting the Artera Inbox. A code release at 6:00 AM PT has resulted in high database CPU utilization, preventing patient channels from loading. Our engineering team is actively working on a fix to resolve the database load and restore full functionality.
Our engineering team is currently deploying a fix to resolve the application issues impacting the Artera Inbox. Current Status: Working: Automated messages continue to send normally from Artera. Impacted: Patient channels in the Artera Inbox are still failing to load.
Engineering has deployed a fix that successfully resolved the high database CPU utilization. All patient channels in the Artera Inbox are now loading normally, and all systems are online and available. Our team is actively monitoring performance to ensure full system stability.
At 7:37 AM PT, our engineering team deployed a code fix that successfully eliminated the high database CPU usage. With this deployment, patient channels in the Artera Inbox are loading normally again and full functionality has been restored. Impact Note: Automated messaging remained fully operational and continued sending to patients without interruption throughout the incident. All systems are stable, and this incident is now resolved.
On 4/26/2026 Artera identified a brief service interruption in relation to HL7 message delivery to Artera's Interfaces related to a third party outage. Artera’s Integration Engineers successfully resolved the bottleneck by restarting the affected interface services, and all queued messages have now been fully processed. While the platform has returned to normal operations, we are continuing to monitor the interface closely to ensure ongoing stability.
The incident that caused a brief disruption to customer HL7 interfaces has been resolved.
We have identified processing delays within our HL7 Interface component. While the previous messaging incident is being monitored, we are seeing a backlog of data impacting interface updates. What is affected? Patient Demographic Updates: Changes made in your EHR may not be immediately reflected in Artera. Appointment Updates: New, canceled, or modified appointments are currently queuing. Current Status Our engineering team is currently working to increase processing throughput to clear the backlog. We will provide an update as soon as the queue begins to normalize.
We are seeing significant improvement in our HL7 Interface processing. This delay was a direct result of the third-party vendor maintenance performed earlier this morning, which caused HL7 message processing delays. Current Status Recovery: Interface processing queues are rapidly clearing, and systems are returning to real-time sync. Next Steps Our team is closely monitoring the throughput to ensure all backlogged updates are fully synced. We appreciate your patience as we finalize this recovery.
This incident has been resolved. If you have any questions, please contact us at support.artera.io.
Artera is currently experiencing a service disruption affecting our Inbound Message Handling component. This is due to maintenance being performed by one of our third-party messaging vendors. What is affected? Inbound Messages: Messages sent from patients are currently not being received by the Artera platform. Outbound Messages: You may experienc delays in messages being sent out to patients. The vendor maintenance is expected to occur during the following window: Start: March 11, 2026, 7:00 AM PST Estimated Completion: March 11, 2026, 11:00 AM PST Next Steps Our team is monitoring the vendor’s progress closely. We will provide an update as soon as the maintenance is concluded and normal message flow resumes. We apologize for the inconvenience this causes your staff and patients.
The third-party vendor maintenance that affected Artera services has concluded. All systems are returning to normal operation. Incident Timeline Start: 8:00 AM PST Resolved: 8:35 AM PST Impact Details Outbound Messages: Any messages sent during this 35-minute window were queued and have now been successfully delivered to patients. Inbound Messages: Inbound messages sent by patients during this window were not received and cannot be recovered. We sincerely apologize for this disruption during this period. We are working with our vendor to review this maintenance event to prevent future occurrences.
This incident has been resolved. If you have any questions please reach out to us at support.artera.io
Artera has identified an issue that affected outbound messages from 4:03pm PST to about 4:08pm PST. This incident has been resolved. This issue was related to maintenance that our third-party vendor Twilio was conducting and affected all outbound messages that were sent during this time. These messages failed and were not reattempted to send. If you have any other related issues to report, please reach out to our support team via support.artera.io.
Artera has identified intermittent failures and connectivity issues affecting outbound calls. This issue is localized to Cisco-routed outbound traffic. Standard outbound calling via other carriers and all texting services remain fully operational. While we do not have an ETA for a resolution, we are actively working alongside Cisco and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
We are no longer experiencing issues with outbound phone calls phone calls being places from Artera. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Artera is currently investigating reports of an issue with users receiving 503 errors during log in and messaging. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
The issue has been identified and a fix is being implemented.
Artera is observing that all systems are operational at this time. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
We are no longer experiencing issues with the Artera Platform. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Artera has identified an issue that is causing delays in outbound SMS messages being delivered, which began at 10 AM EST. There is no concern of any deliverability loss. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. We will provide any further updates via status.artera.io. If you have any other related issues to report, please reach out to our support team via support.artera.io.
All Artera outbound SMS deliveries are now processing as expected. Our team is carefully monitoring the service to ensure a full recovery. We will continue to investigate the root cause of the issue and provide more information as it becomes available. Thank you for your patience and understanding as we worked to resolve this. If you have any questions or are experiencing related issues, please don't hesitate to reach out to our support team at support.artera.io.
Artera is no longer experiencing issues with outbound SMS. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Artera has identified an issue that is causing incoming interface to be delayed in processing. While we do not have an ETA for a resolution, our engineers are restarting our interface to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
All Artera interface channels are now back online and processing messages as expected. Our team is carefully monitoring the service to ensure a full recovery for all users. We will continue to investigate the root cause of the issue and provide more information as it becomes available. Thank you for your patience and understanding as we worked to resolve this. If you have any questions or are experiencing related issues, please don't hesitate to reach out to our support team at support.artera.io.
We are no longer experiencing issues with Interface Delays. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Artera has identified an issue that is causing the Patient Search and Scheduled View searching to not return any results. Searching is still possible through the recent messages view. Our engineers are working to resolve the problem and we will provide further updates here. We estimate a fix will be released in about an hour. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
We are continuing to work on a fix for this issue.
Artera has identified an issue that is causing the Patient Search and Scheduled View searching to not return any results. Searching is still possible through the recent messages view. Our engineers are working to resolve the problem and we will provide further updates here. We estimate a fix will be released in about an hour. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
We are no longer experiencing issues with Patient Search. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Artera has identified an issue that is causing some user Logins to fail. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
Artera is has identified an issue that is causing some user logins to fail. While we do not have an ETA for a resolution, our engineers are working to resolve the problem as quickly as possible. We will continue to update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
Artera is observing that all systems are operational at this time. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
We are no longer experiencing issues with User Login. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Artera's telecoms partner have identified an issue that is affecting phone call conversation flows and phone call reminders. While we do not have an ETA for a resolution, our engineers are monitoring and reviewing all affected Artera components and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
Artera is continuing to monitor outages across multiple web vendors. Artera's services were not and are not currently affected. We will continue to monitor and provide updates here if Artera is affected. We thank you for your patience as we continue to monitor this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
This incident has been resolved.
Artera has identified an issue with our telecoms partner that may affect delivery to Verizon Wireless via long code numbers. While we do not have an ETA for a resolution, our are partners are working to resolve the problem and we will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
Artera is continuing to monitor an issue with our telecoms partner that may affect delivery to Verizon Wireless via long code numbers. While we do not have an ETA for a resolution, our are partners are working to resolve the problem and we will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
Artera's telecoms partner is no longer experiencing issues with message delivery to Verizon customers via long code numbers. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Artera is currently investigating reports of an issue where customers may experience issues logging in or out of the Artera Application. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
Artera is observing that users are able to login, and the incident with our third party authentication provider is being monitored. We will continue to carefully monitor the Artera service and provide any further updates here. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
We are no longer experiencing issues with Logging in to Artera. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Artera is currently investigating reports of an issue with Referral Trigger Messages not sending. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
Artera is currently investigating reports of an issue with Referral Trigger Messages not sending. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
Artera is observing Referral Triggers are sending as expected. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
Artera is no longer experiencing issues with Referral Triggers, Triggers were sent but do not show in patient channels. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Artera has been made aware an issue identified by our email delivery partner that may impact logging into the Artera application. You may experience a delay in confirmation codes or verification links delivered via email. We will continue to monitor the situation and provide updates as soon as more information becomes available. For additional information on the incident, please see: https://status.sendgrid.com/ If you have any other related issues to report, please reach out to our support team via support.artera.io.
Our email delivery partner has mitigated the issue and are reporting that e-mail traffic is now working 100% with all checks.They continue to monitor the situation closely and more information will be available soon. For additional information on the incident, please see: https://status.sendgrid.com/ If you have any other related issues to report, please reach out to our support team via support.artera.io.
Artera's partners are no longer experiencing any issues or delays with sending emails. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.
Artera is currently investigating reports of an issue with Campaigns. Users are unable to create a new Campaign in the Artera Application. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
Artera has identified an issue with Campaign Creation. When attempting to create a Campaign in Artera users are receiving the error "There was an issue processing your Campaign Audience. Please try again later.". While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
Artera is observing Campaign creation is now working as expected. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
We are no longer experiencing issues with Campaign creation. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.