Artera incident

SMS Delivery Failures to AT&T in the United States

Minor Resolved View vendor source →

Artera experienced a minor incident on September 9, 2026 affecting Automations and Automated Messaging and Conversation Builder and 1 more component, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 07:30 PM UTC
Resolved
Sep 09, 2026, 10:53 PM UTC
Duration
3h 22m
Detected by Pingoru
Sep 09, 2026, 07:30 PM UTC

Affected components

Automations and Automated MessagingConversation BuilderManual MessagingSendMessage API

Update timeline

  1. identified Sep 09, 2026, 07:30 PM UTC

    An issue has been identified by our Telecom Partner regarding SMS delivery failures to AT&T network subscribers in the United States. The cause of the issue has been identified and they are working on resolving it. We will provide another update in 1 hour or as soon as more information becomes available.

  2. monitoring Sep 09, 2026, 09:12 PM UTC

    We have observed a recovery in SMS delivery to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update as soon as more information becomes available.

  3. resolved Sep 09, 2026, 10:53 PM UTC

    The incident has been resolved and SMS delivery to AT&T network subscribers in the United States is operating normally.