Artera incident
User's receiving 503 errors when logging in or sending messages
Artera experienced a critical incident on December 31, 2025 affecting Artera Web Application and Login to Artera Web App, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 31, 2025, 04:40 PM UTC
Artera is currently investigating reports of an issue with users receiving 503 errors during log in and messaging. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Dec 31, 2025, 04:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 31, 2025, 04:52 PM UTC
Artera is observing that all systems are operational at this time. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Dec 31, 2025, 07:05 PM UTC
We are no longer experiencing issues with the Artera Platform. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.