Artera experienced a minor incident on August 5, 2026 affecting System Integrations and Interface, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 05, 2026, 05:12 PM UTC
Impact: Degraded Performance We are currently investigating an issue causing processing delays for interface messages. Impact: Inbound and Outbound interface messages (including appointment and patient updates) are being successfully received, but are experiencing processing delays of up to 1.5 hours. Outbound customer communications are unaffected. Status: Our engineering team has identified the cause and is actively working on a resolution. Support: If you require immediate assistance, please log a ticket via support.artera.io. We will provide further updates as new information becomes available.
- monitoring Aug 05, 2026, 05:30 PM UTC
Our engineering team has successfully restarted the affected service. Inbound interface message queues are actively clearing and catching up to real-time processing. We are closely monitoring system performance to ensure full recovery. Further updates will be provided as processing fully normalizes.
- resolved Aug 05, 2026, 08:35 PM UTC
The issue causing delays with inbound interface message processing has been fully resolved. All queued messages have finished processing, and system performance has returned to normal real-time operations. If you have any additional questions or outstanding issues, please contact us at support.artera.io.