Artera incident
Unable to search via the Patient Search and Scheduled view
Artera experienced a minor incident on August 11, 2025 affecting Artera Web Application, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 11, 2025, 03:19 PM UTC
Artera has identified an issue that is causing the Patient Search and Scheduled View searching to not return any results. Searching is still possible through the recent messages view. Our engineers are working to resolve the problem and we will provide further updates here. We estimate a fix will be released in about an hour. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Aug 11, 2025, 03:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 11, 2025, 03:22 PM UTC
Artera has identified an issue that is causing the Patient Search and Scheduled View searching to not return any results. Searching is still possible through the recent messages view. Our engineers are working to resolve the problem and we will provide further updates here. We estimate a fix will be released in about an hour. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- resolved Aug 11, 2025, 04:53 PM UTC
We are no longer experiencing issues with Patient Search. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.