Artera experienced a major incident on August 28, 2026 affecting Analytics and Reporting, lasting 12h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 28, 2026, 02:32 PM UTC
Our engineering team is actively investigating an issue with Artera Analytics to identify the root cause and restore service as quickly as possible. Scheduled reports are not sending, and reports within the Artera Analytics URL are failing to load. We will provide further updates as soon as more information becomes available.
- monitoring Aug 28, 2026, 04:57 PM UTC
We have resolved the underlying issue with Artera Analytics, and the platform is once again fully available. Our teams are currently processing all scheduled reports that were delayed during this interruption. We sincerely appreciate your patience and will keep this page updated with any additional details.
- resolved Aug 29, 2026, 02:55 AM UTC
We have verified that the underlying issue impacting Artera Analytics is resolved and all backfill reports delayed during the interruption have been successfully reprocessed. System performance and reporting functionality are fully restored. This incident is now closed. Thank you again for your patience and partnership.