Artera experienced a minor incident on May 12, 2025 affecting Automations and Automated Messaging and Automated or Manual Messaging, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2025, 07:28 PM UTC
Artera is currently investigating reports of an issue with Referral Trigger Messages not sending. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- investigating May 12, 2025, 07:33 PM UTC
Artera is currently investigating reports of an issue with Referral Trigger Messages not sending. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring May 12, 2025, 09:12 PM UTC
Artera is observing Referral Triggers are sending as expected. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved May 14, 2025, 04:41 AM UTC
Artera is no longer experiencing issues with Referral Triggers, Triggers were sent but do not show in patient channels. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.