Artera experienced a minor incident on September 25, 2025 affecting System Integrations and Interface, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 25, 2025, 06:54 PM UTC
Artera has identified an issue that is causing incoming interface to be delayed in processing. While we do not have an ETA for a resolution, our engineers are restarting our interface to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Sep 25, 2025, 07:52 PM UTC
All Artera interface channels are now back online and processing messages as expected. Our team is carefully monitoring the service to ensure a full recovery for all users. We will continue to investigate the root cause of the issue and provide more information as it becomes available. Thank you for your patience and understanding as we worked to resolve this. If you have any questions or are experiencing related issues, please don't hesitate to reach out to our support team at support.artera.io.
- resolved Sep 25, 2025, 09:14 PM UTC
We are no longer experiencing issues with Interface Delays. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.