Artera experienced a minor incident on June 5, 2025 affecting Automations and Automated Messaging and Vendors and Partners and 1 more component, lasting 12h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 05, 2025, 06:35 PM UTC
Artera has identified an issue with our telecoms partner that may affect delivery to Verizon Wireless via long code numbers. While we do not have an ETA for a resolution, our are partners are working to resolve the problem and we will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Jun 05, 2025, 07:48 PM UTC
Artera is continuing to monitor an issue with our telecoms partner that may affect delivery to Verizon Wireless via long code numbers. While we do not have an ETA for a resolution, our are partners are working to resolve the problem and we will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- resolved Jun 06, 2025, 06:53 AM UTC
Artera's telecoms partner is no longer experiencing issues with message delivery to Verizon customers via long code numbers. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.