Artera Outage History

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Pingoru has recorded 50 incidents for Artera: 12 in the last 12 months and 6 in the last 90 days.

Source: status.artera.io

50incidents recorded
12last 12 months
6last 90 days
21 hourstypical duration

Incidents, newest first

Minor January 21, 2025 Inbound messages not being received by Artera 18h 23m Artera Web Application, Manual Messaging

Started Jan 21, 2025, 11:31 PM UTC· resolved Jan 22, 2025, 05:55 PM UTC

  1. identified Jan 21, 2025, 11:31 PM UTC

    Artera has identified an issue with some inbound messages not being received in Artera. Our estimated timeframe for messages affected is between 5 PM EST - 6 PM EST. While we believe the issue is no longer happening, we are actively investigating and monitoring the situation and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  2. monitoring Jan 21, 2025, 11:54 PM UTC

    Artera is observing that inbound messages are flowing into Artera as expected. We are continuing to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

  3. resolved Jan 22, 2025, 05:55 PM UTC

    We are no longer experiencing issues with inbound messages flowing into Artera. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Read the full incident report →

Minor January 10, 2025 Inbound Phone Calls to Artera Practice Phone Numbers Encountering an Error 2h 25m Artera Web Application

Started Jan 10, 2025, 08:45 PM UTC· resolved Jan 10, 2025, 11:10 PM UTC

  1. investigating Jan 10, 2025, 08:45 PM UTC

    Artera is currently investigating reports of an issue with inbound phone calls made to Artera purchased phone numbers. When a patient calls a line purchased by Artera they will receive a message which states "An Error has occurred". While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  2. identified Jan 10, 2025, 09:06 PM UTC

    Artera has identified an issue with inbound phone calls made to Artera purchased phone numbers. When a patient calls a line purchased by Artera they will receive a message which states "An Error has occurred". While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  3. resolved Jan 10, 2025, 11:10 PM UTC

    We are no longer experiencing issues with inbound phone calls made to Artera purchased phone numbers. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Read the full incident report →

Minor January 10, 2025 Artera Inbound Interface Slowness 3h 4m VPN

Started Jan 10, 2025, 02:41 PM UTC· resolved Jan 10, 2025, 05:46 PM UTC

  1. investigating Jan 10, 2025, 02:41 PM UTC

    Artera is currently investigating reports of an issue with the inbound HL7 Interface. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  2. identified Jan 10, 2025, 03:00 PM UTC

    Artera has identified an issue that is causing Inbound HL7 feeds to process slowly, causing messages to queue before reaching the Artera interface. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  3. monitoring Jan 10, 2025, 03:42 PM UTC

    Artera is observing all inbound interfaces are processing HL7 messages as expected. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

  4. resolved Jan 10, 2025, 05:46 PM UTC

    We are no longer experiencing issues with the inbound HL7 interface. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Read the full incident report →

Minor December 19, 2024 Campaigns Page intermittent loading issues for Canadian environments only 2h 34m Artera Web Application

Started Dec 19, 2024, 07:34 PM UTC· resolved Dec 19, 2024, 10:09 PM UTC

  1. investigating Dec 19, 2024, 07:34 PM UTC

    Artera is currently investigating reports of an issue with the Campaigns page in Canadian Artera environments. The Campaigns page is failing to load on initial attempts. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  2. identified Dec 19, 2024, 08:52 PM UTC

    Artera has identified an issue that is causing the campaigns page to not load. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  3. resolved Dec 19, 2024, 10:09 PM UTC

    We are no longer experiencing issues with the Campaigns page in Artera in Canadian Environments. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Read the full incident report →

Minor December 4, 2024 Artera Application Delays 4d 6h Artera Web Application

Started Dec 04, 2024, 05:19 PM UTC· resolved Dec 08, 2024, 11:24 PM UTC

  1. investigating Dec 04, 2024, 05:19 PM UTC

    Artera is currently investigating reports of an issue with slowness in the Artera Application. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  2. identified Dec 04, 2024, 06:03 PM UTC

    Artera has identified an issue that is causing slowness in the Artera Application. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  3. monitoring Dec 04, 2024, 07:14 PM UTC

    Artera is observing that the Artera application is no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

  4. identified Dec 04, 2024, 08:01 PM UTC

    After monitoring Artera Engineers have identified a need for additional database work to address and resolve the delays in the Artera application. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

  5. monitoring Dec 05, 2024, 02:54 AM UTC

    Artera is observing that the Artera application is no longer experiencing delays. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

  6. resolved Dec 08, 2024, 11:24 PM UTC

    We are no longer experiencing issues with delays in the Artera Application. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Read the full incident report →

Major December 3, 2024 Campaigns Page Unavailable 4h 14m Manual Messaging

Started Dec 03, 2024, 05:17 PM UTC· resolved Dec 03, 2024, 09:31 PM UTC

  1. investigating Dec 03, 2024, 05:17 PM UTC

    Artera is currently investigating reports of an issue with Campaigns, where the campaigns page will not load when attempting to navigate there. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  2. identified Dec 03, 2024, 05:39 PM UTC

    Artera has identified an issue that is causing the Campaigns tab not to load. While we do not have an ETA for a resolution, our engineers are working [with carriers] to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  3. resolved Dec 03, 2024, 09:31 PM UTC

    We are no longer experiencing issues with Campaigns. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Read the full incident report →

Minor December 2, 2024 Artera White Label URL's unable to login 8m Artera Web Application

Started Dec 02, 2024, 04:16 PM UTC· resolved Dec 02, 2024, 04:25 PM UTC

  1. investigating Dec 02, 2024, 04:16 PM UTC

    Artera has identified an issue with white labeled partner URL's. Users are currently not able to log in to white labeled environments. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.

  2. resolved Dec 02, 2024, 04:25 PM UTC

    We are no longer experiencing issues with white label production URL's. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Read the full incident report →

Minor November 15, 2024 Delay in scheduled appointment automations 1h 37m Automations and Automated Messaging

Started Nov 15, 2024, 09:08 PM UTC· resolved Nov 15, 2024, 10:45 PM UTC

  1. investigating Nov 15, 2024, 09:08 PM UTC

    Artera observed appointment automation delays on 11/15/24 starting around 11 AM PST. We have identified and are working to resolve the Automations and will continue to monitor as our queues decrease. This issue is only affecting scheduled appointment automations. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

  2. identified Nov 15, 2024, 09:11 PM UTC

    Artera observed appointment automation delays on 11/15/24 starting around 11 AM PST. We have identified and are working to resolve the Automations. This issue is only affecting scheduled appointment automations and there is a possibility of a delay between 2 to 3 hours. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

  3. monitoring Nov 15, 2024, 10:31 PM UTC

    Artera has implemented a fix and we will continue to carefully monitor the service to ensure a full recovery. There is no concern that any scheduled automation for appointments will be lost. There is a possibility of a delay of around 2 to 3 hours for scheduled appointment automations affected. We thank you for your patience as we work through this issue. We will provide more information as we investigate the root cause. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.

  4. resolved Nov 16, 2024, 02:52 AM UTC

    We are no longer experiencing issues with delayed automations. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.

Read the full incident report →

Minor October 25, 2024 SMS Delivery Delays to Verizon 5h 1m Automations and Automated Messaging, Vendors and Partners, Manual Messaging, SendMessage API

Started Oct 25, 2024, 02:28 PM UTC· resolved Oct 25, 2024, 07:30 PM UTC

  1. identified Oct 25, 2024, 02:28 PM UTC

    Artera's Telecoms partner have reported sms delivery delays to Verizon customers. Artera will be continuing to monitor and provide updates here.

  2. resolved Oct 25, 2024, 07:30 PM UTC

    Artera's Telecom Partner has resolved the sms delivery delays with Verizon.

Read the full incident report →