Artera experienced a minor incident on July 21, 2025 affecting System Integrations and Interface, lasting 17h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 21, 2025, 08:11 PM UTC
Artera has identified an issue where some interface channels are experiencing long processing times with inbound interface messages. Interface messages are being received and will be processed. While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Jul 21, 2025, 09:11 PM UTC
We are continuing to experience issues with long processing times for inbound interface messages on some of our interface channels. All interface messages are being received and will be processed. Our engineers are still actively working to resolve this problem. We do not yet have an estimated time for resolution but will provide updates here as soon as new information is available. Thank you for your continued patience as we work to resolve this issue. If you are experiencing any other related issues, please don't hesitate to reach out to our support team at support.artera.io.
- identified Jul 21, 2025, 09:57 PM UTC
We are continuing to experience issues with long processing times for inbound interface messages on some of our interface channels. All interface messages are being received and will be processed. Our engineers are still actively working to resolve this problem. We do not yet have an estimated time for resolution but will provide updates here as soon as new information is available. Thank you for your continued patience as we work to resolve this issue. If you are experiencing any other related issues, please don't hesitate to reach out to our support team at support.artera.io.
- monitoring Jul 21, 2025, 11:28 PM UTC
The cause of the long processing times for inbound interface messages has been identified and fixed. Our interface channels are now actively catching up with anything that queued while this incident was active. All inbound interface messages have continued to be received throughout this period and will be processed. We will continue to monitor the system closely to ensure full recovery. Thank you for your patience and understanding as our engineers worked to resolve this issue. If you have any other related issues to report, please don't hesitate to reach out to our support team at support.artera.io.
- resolved Jul 22, 2025, 01:30 PM UTC
The issue causing long processing times for inbound interface messages has been fully resolved. Our engineering team successfully identified and fixed the root cause. All interface messages are now processing normally, and any backlog has been cleared. Thank you for your patience and understanding while we worked to resolve this. If you have any other related issues, please don't hesitate to reach out to our support team at support.artera.io.