Artera experienced a minor incident on April 9, 2025 affecting Artera Web Application, lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2025, 04:02 PM UTC
Artera is currently investigating reports of an issue with Campaigns. Users are unable to create a new Campaign in the Artera Application. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- identified Apr 09, 2025, 04:56 PM UTC
Artera has identified an issue with Campaign Creation. When attempting to create a Campaign in Artera users are receiving the error "There was an issue processing your Campaign Audience. Please try again later.". While we do not have an ETA for a resolution, our engineers are working to resolve the problem and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Apr 09, 2025, 05:36 PM UTC
Artera is observing Campaign creation is now working as expected. We will continue to carefully monitor the service to ensure a full recovery for all users, and we will provide more information as we investigate the root cause. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved Apr 09, 2025, 10:00 PM UTC
We are no longer experiencing issues with Campaign creation. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.