Artera experienced a major incident on May 22, 2025 affecting Login to Artera Web App, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2025, 10:54 PM UTC
Artera is currently investigating reports of an issue where customers may experience issues logging in or out of the Artera Application. While we do not have an ETA for a resolution, we are actively investigating and will provide updates here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring May 22, 2025, 11:02 PM UTC
Artera is observing that users are able to login, and the incident with our third party authentication provider is being monitored. We will continue to carefully monitor the Artera service and provide any further updates here. We thank you for your patience as we work through this issue. If you have any questions or related issues to report, please reach out to our support team via support.artera.io.
- resolved May 22, 2025, 11:21 PM UTC
We are no longer experiencing issues with Logging in to Artera. This incident is resolved. We thank you for your patience and understanding. If you have any questions or are still experiencing issues, please reach out to our support team via support.artera.io.