Artera experienced a minor incident on June 12, 2025 affecting Automations and Automated Messaging and Vendors and Partners and 1 more component, lasting 9h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 06:23 PM UTC
Artera's telecoms partner have identified an issue that is affecting phone call conversation flows and phone call reminders. While we do not have an ETA for a resolution, our engineers are monitoring and reviewing all affected Artera components and will update the status here. We thank you for your patience as we continue to look into this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- monitoring Jun 12, 2025, 07:32 PM UTC
Artera is continuing to monitor outages across multiple web vendors. Artera's services were not and are not currently affected. We will continue to monitor and provide updates here if Artera is affected. We thank you for your patience as we continue to monitor this issue. If you have any other related issues to report, please reach out to our support team via support.artera.io.
- resolved Jun 13, 2025, 04:12 AM UTC
This incident has been resolved.