Is Artera down?

We are currently investigating an issue where Artera campaigns are stuck as queued and are not sending.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. Campaigns should now be processing as expected.

An issue has been identified by our Telecom Partner regarding SMS delivery failures to AT&T network subscribers in the United States. The cause of the issue has been identified and they are working on resolving it. We will provide another update in 1 hour or as soon as more information becomes available.

We have observed a recovery in SMS delivery to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update as soon as more information becomes available.

The incident has been resolved and SMS delivery to AT&T network subscribers in the United States is operating normally.

At approximately 5:03 AM PT, September 3, 2026, a malicious actor accessed Artera’s marketing website (Artera.io) and installed a malicious WPCode Snippet that injected a fake Windows Defender tech-support scam iframe into the artera.io homepage. This caused some visitors to experience pop-ups of a fake Windows Defender security alert. Artera’s security team located the malicious plugin, eradicated the “scareware” from Artera.io and worked with the third party WordPress team to harden access to the Artera marketing website by 10:30 AM PT. The marketing website is separate from our production platform. After careful investigation, we have found no evidence that Artera products were infiltrated, data were accessed, or PHI or PII were accessed. What is the Scareware’s Impact: - If a visitor viewed the fake alert only, there is no compromise. - If a visitor clicked on the fake alert, the browser may have locked and triggered a malicious file download. - If a visitor called the number, the scammer who answered may have tried to “social engineer” the caller to install a remote-access software, then the scammer may have tried to use that remote access to install a trojan to steal or extract data. Why are we sharing this update? We believe in being proactive and transparent about cyber security. Any visitors to Artera.io on, September 3, 2026 from 5:03 AM PT to 10:30 AM PT who interacted with this scareware, such as clicking on it or calling the phone numbers, could be compromised. We are proactively reaching out to the organizations whose IP addresses we can identify who visited our marketing website during the incident window.

Our engineering team is actively investigating an issue with Artera Analytics to identify the root cause and restore service as quickly as possible. Scheduled reports are not sending, and reports within the Artera Analytics URL are failing to load. We will provide further updates as soon as more information becomes available.

We have resolved the underlying issue with Artera Analytics, and the platform is once again fully available. Our teams are currently processing all scheduled reports that were delayed during this interruption. We sincerely appreciate your patience and will keep this page updated with any additional details.

We have verified that the underlying issue impacting Artera Analytics is resolved and all backfill reports delayed during the interruption have been successfully reprocessed. System performance and reporting functionality are fully restored. This incident is now closed. Thank you again for your patience and partnership.

Impact: Degraded Performance We are currently investigating an issue causing processing delays for interface messages. Impact: Inbound and Outbound interface messages (including appointment and patient updates) are being successfully received, but are experiencing processing delays of up to 1.5 hours. Outbound customer communications are unaffected. Status: Our engineering team has identified the cause and is actively working on a resolution. Support: If you require immediate assistance, please log a ticket via support.artera.io. We will provide further updates as new information becomes available.

Our engineering team has successfully restarted the affected service. Inbound interface message queues are actively clearing and catching up to real-time processing. We are closely monitoring system performance to ensure full recovery. Further updates will be provided as processing fully normalizes.

The issue causing delays with inbound interface message processing has been fully resolved. All queued messages have finished processing, and system performance has returned to normal real-time operations. If you have any additional questions or outstanding issues, please contact us at support.artera.io.