Altapay Outage History

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Altapay had 29 outages in the last 2 years totaling 55h 14m of downtime — averaging 1.2 incidents per month.

There were 29 Altapay outages since July 19, 2025 totaling 55h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.altapay.com

Minor July 15, 2026

Credit Card Payment Failures on Shopify Embedded App

Detected by Pingoru
Jul 15, 2026, 02:17 PM UTC
Resolved
Jul 15, 2026, 05:07 PM UTC
Duration
2h 50m
Affected: NetworkingProcessing
Timeline · 3 updates
  1. investigating Jul 15, 2026, 02:17 PM UTC

    Our technical team has identified a problem with the **3D Secure (3DS)** authentication flow within the Shopify embedded application. Because the 3DS verification is not functioning correctly, customers are unable to finalize their payments at checkout. If your store is affected, you can restore credit card processing by temporarily switching from the embedded application to our regular Shopify application. Detailed instructions for setting up and configuring both applications can be found on our [AltaPay Shopify Wiki](https://github.com/AltaPay/plugin-shopify/wiki).

  2. investigating Jul 15, 2026, 03:07 PM UTC

    We continue to investigate the source of the issue. In the meantime, we recommend that you disable the Embedded app, and instead install the regular card payments app You can use the same API credentials and configuration.

  3. resolved Jul 15, 2026, 05:07 PM UTC

    Our technical team traced the issue to a change in firewall configuration. While we have successfully mitigated the problem and confirmed that payment processing is fully functional, we are continuing to investigate the underlying cause of the firewall change to ensure long-term stability and prevent future occurrences.

Read the full incident report →

Major July 15, 2026

Performance Issues with Mastercard 3D Secure (3DS)

Detected by Pingoru
Jul 15, 2026, 07:00 AM UTC
Resolved
Jul 15, 2026, 10:07 AM UTC
Duration
3h 6m
Timeline · 3 updates
  1. identified Jul 15, 2026, 07:00 AM UTC

    We are currently receiving reports of issues affecting the **Mastercard 3D Secure (3DS)** authentication service. This external issue may negatively impact your Mastercard transaction processing, leading to increased timeouts or failed authentications. Our team is monitoring the situation.

  2. monitoring Jul 15, 2026, 09:19 AM UTC

    We are now seeing signs of recovery with the **Mastercard 3D Secure (3DS)** service. Mastercard transaction processing is beginning to return to normal, but we continue to monitor the situation.

  3. resolved Jul 15, 2026, 10:07 AM UTC

    The issues affecting the **Mastercard 3D Secure (3DS)** service seem to have been fully resolved. Based on our monitoring the Mastercard transaction processing has returned to normal.

Read the full incident report →

Major July 2, 2026

payment processing

Detected by Pingoru
Jul 02, 2026, 12:47 PM UTC
Resolved
Jul 02, 2026, 01:09 PM UTC
Duration
22m
Affected: Processing
Timeline · 3 updates
  1. investigating Jul 02, 2026, 12:47 PM UTC

    We are currently investigating this incident.

  2. monitoring Jul 02, 2026, 12:54 PM UTC

    There was a short interruption towards one acquirer (Rapyd) however we can see that transactions are being accepted again.

  3. resolved Jul 02, 2026, 01:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 28, 2026

Degraded Performance with Shopify Integration

Detected by Pingoru
Jun 28, 2026, 05:30 PM UTC
Resolved
Jun 28, 2026, 06:48 PM UTC
Duration
1h 18m
Affected: Processing
Timeline · 3 updates
  1. investigating Jun 28, 2026, 05:30 PM UTC

    We have identified high response time with our Shopify Integration. Payments with other eCommerce Platforms or direct API integrations are not affected. We are investigating the issue.

  2. monitoring Jun 28, 2026, 06:17 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 28, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 21, 2026

Processing Dankort via Nets

Detected by Pingoru
May 21, 2026, 08:10 AM UTC
Resolved
May 21, 2026, 01:18 PM UTC
Duration
5h 8m
Affected: Processing
Timeline · 5 updates
  1. identified May 21, 2026, 08:10 AM UTC

    Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found form Nets/Nexi status page

  2. identified May 21, 2026, 08:27 AM UTC

    UPDATED: Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue. **This incident is also affecting Nets issued cards which receive declines as well** Some status can be found form Nets/Nexi status page

  3. monitoring May 21, 2026, 12:48 PM UTC

    Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found from Nets/Nexi status page **Please note that this is affecting all operations including payments and refunds for eCom and Card Present transactions on Nets issued cards.**

  4. monitoring May 21, 2026, 01:07 PM UTC

    We are starting to see some early indication that Nets is processing transactions again. We are waiting for Nets to confirm that they are fully operational again though!

  5. resolved May 21, 2026, 01:18 PM UTC

    This incident experienced at Nets has been resolved.

Read the full incident report →

Minor May 13, 2026

processing issue

Detected by Pingoru
May 13, 2026, 11:56 AM UTC
Resolved
May 13, 2026, 12:34 PM UTC
Duration
37m
Affected: Processing
Timeline · 4 updates
  1. investigating May 13, 2026, 11:56 AM UTC

    We are currently investigating this incident.

  2. identified May 13, 2026, 12:12 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring May 13, 2026, 12:17 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved May 13, 2026, 12:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026

Processing via Nets

Detected by Pingoru
May 05, 2026, 10:00 AM UTC
Resolved
May 05, 2026, 10:27 AM UTC
Duration
26m
Affected: Processing
Timeline · 3 updates
  1. investigating May 05, 2026, 10:00 AM UTC

    We are currently investigating this incident where the connection to Nets is being rejected. Other acquirers and payment methods are working and the indication points to an issue on Nets side. We continue to troubleshoot from our side

  2. monitoring May 05, 2026, 10:01 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 05, 2026, 10:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 5, 2026

issues processing with payments

Detected by Pingoru
May 05, 2026, 03:34 AM UTC
Resolved
May 05, 2026, 07:42 AM UTC
Duration
4h 8m
Affected: Processing
Timeline · 4 updates
  1. investigating May 05, 2026, 03:34 AM UTC

    We are currently investigating this incident.

  2. identified May 05, 2026, 04:10 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring May 05, 2026, 05:27 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved May 05, 2026, 07:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 2, 2026

[IDENTIFIED] Reporting Database

Detected by Pingoru
May 02, 2026, 07:11 PM UTC
Resolved
May 04, 2026, 08:02 AM UTC
Duration
1d 12h
Affected: Search service
Timeline · 2 updates
  1. investigating May 02, 2026, 07:11 PM UTC

    An issue with our reporting have been identified. Impact: currently some pages (Reports UI, Orders, Payments, Agreements), and the customReport API are displaying outdated information. Payment processing is working and not affected.

  2. resolved May 04, 2026, 08:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 21, 2026

issue processing payments

Detected by Pingoru
Apr 21, 2026, 02:11 PM UTC
Resolved
Apr 21, 2026, 02:36 PM UTC
Duration
25m
Affected: AltapayProcessing
Timeline · 4 updates
  1. identified Apr 21, 2026, 02:11 PM UTC

    We are continuing to work on a fix for this incident.

  2. monitoring Apr 21, 2026, 02:25 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. monitoring Apr 21, 2026, 02:26 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Apr 21, 2026, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 15, 2026

Checkout

Detected by Pingoru
Apr 15, 2026, 09:05 AM UTC
Resolved
Apr 15, 2026, 09:05 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 15, 2026, 09:05 AM UTC

    Type: Incident Duration: 1 hour and 6 minutes Affected Components: Checkout Apr 15, 09:05:00 GMT+0 - Identified - We have identified an issue with the checkout service and are currently working on a correction Apr 15, 09:15:02 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 15, 09:51:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 15, 10:10:47 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Payment processing issue

Detected by Pingoru
Mar 31, 2026, 10:56 AM UTC
Resolved
Mar 31, 2026, 10:56 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 31, 2026, 10:56 AM UTC

    Type: Incident Duration: 3 hours and 2 minutes Affected Components: Processing Mar 31, 10:56:10 GMT+0 - Investigating - We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted. The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all Mar 31, 11:29:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 31, 13:57:45 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 20, 2026

Some transactions are not searchable

Detected by Pingoru
Mar 20, 2026, 03:42 PM UTC
Resolved
Mar 20, 2026, 03:42 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 20, 2026, 03:42 PM UTC

    Type: Incident Duration: 10 days, 19 hours and 53 minutes Affected Components: Search service Mar 20, 15:42:51 GMT+0 - Identified - We have identified an issue with our reporting pipeline where a small portion of payments might not show in: Search Results Payments Pages (Orders, Attempts, Agreements, etc) It is affecting: Reporting - Both from the User interface and API Payment processing is unaffected. We are investigating and we will keep you posted with any updates on resolution. Mar 31, 11:36:10 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

CheckoutAPI missing callbacks

Detected by Pingoru
Mar 05, 2026, 12:02 PM UTC
Resolved
Mar 05, 2026, 12:02 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 05, 2026, 12:02 PM UTC

    Type: Incident Duration: 2 hours and 49 minutes Affected Components: Checkout Mar 5, 12:02:43 GMT+0 - Identified - We have identified an issue related to our CheckoutAPI service where the results of the transactions cannot be delivered. This is affecting merchants who have implemented the Checkout API () Merchants using Shopify, Magento or other plugins as well as the Merchant API is not affected by this Mar 5, 12:10:25 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 5, 14:51:48 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 3, 2026

Transactions via Rapyd as an acquirer is not settled

Detected by Pingoru
Mar 03, 2026, 11:02 AM UTC
Resolved
Mar 03, 2026, 11:02 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 03, 2026, 11:02 AM UTC

    Type: Incident Duration: 21 hours and 1 minute Affected Components: Processing Mar 3, 11:02:41 GMT+0 - Identified - Please be aware that transactions towards Rapyd are currently not being settled. Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out. Mar 4, 08:04:08 GMT+0 - Resolved - We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today. Mar 3, 14:51:15 GMT+0 - Monitoring - We implemented a fix and we will monitor the results. We expect that the missing transactions will be registered at Rapyd after midnight.

Read the full incident report →

Minor March 2, 2026

3DS / MitId verification issue

Detected by Pingoru
Mar 02, 2026, 11:25 AM UTC
Resolved
Mar 02, 2026, 11:25 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 02, 2026, 11:25 AM UTC

    Type: Incident Duration: 47 minutes Affected Components: Processing Mar 2, 11:25:23 GMT+0 - Investigating - We are currently investigating an issue where 3DS / MitId verification is failing. Mar 2, 11:39:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 2, 11:51:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 2, 11:58:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 2, 12:12:05 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 26, 2026

An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully.

Detected by Pingoru
Feb 26, 2026, 08:00 AM UTC
Resolved
Feb 26, 2026, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 26, 2026, 08:00 AM UTC

    Type: Incident Duration: 36 minutes Affected Components: Search service Feb 26, 08:00:46 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 26, 08:36:52 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 25, 2026

[IDENTIFIED] Issues with the Conversion and Orders page

Detected by Pingoru
Feb 25, 2026, 03:53 AM UTC
Resolved
Feb 25, 2026, 03:53 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 25, 2026, 03:53 AM UTC

    Type: Incident Duration: 12 hours and 1 minute Affected Components: Search service Feb 25, 13:43:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 25, 03:53:46 GMT+0 - Investigating - An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully. Feb 25, 15:54:41 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 25, 2026

Scale Platform

Detected by Pingoru
Feb 25, 2026, 01:15 AM UTC
Resolved
Feb 25, 2026, 01:15 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 25, 2026, 01:15 AM UTC

    Type: Maintenance Duration: 2 hours Affected Components: Checkout, Processing Feb 25, 01:15:00 GMT+0 - Identified - We will be adding a new environment to our ecosystem to be able to increase our scale even further. We expect 20 to 30 minutes downtime during that time. Feb 25, 01:15:01 GMT+0 - Identified - Maintenance is now in progress Feb 25, 03:15:00 GMT+0 - Completed - Maintenance has completed successfully

Read the full incident report →

Minor January 30, 2026

Changes in test environment DNS

Detected by Pingoru
Jan 30, 2026, 10:00 AM UTC
Resolved
Jan 30, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 30, 2026, 10:00 AM UTC

    Type: Maintenance Duration: 15 minutes Affected Components: Networking Jan 30, 10:00:00 GMT+0 - Identified - [testgateway.altapaysecure.com](http://testgateway.altapaysecure.com) is under maintenance and it will be done for several minutes. We will inform you when the system is up and running. Your production services are not affected. Jan 30, 10:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 30, 10:15:00 GMT+0 - Completed - Maintenance has completed successfully

Read the full incident report →

Minor January 19, 2026

Config + Stress Test

Detected by Pingoru
Jan 19, 2026, 11:01 PM UTC
Resolved
Jan 19, 2026, 11:01 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 19, 2026, 11:01 PM UTC

    Type: Maintenance Duration: 1 hour and 20 minutes Affected Components: Checkout, Processing Jan 19, 23:01:01 GMT+0 - Identified - Maintenance is now in progress Jan 20, 00:21:00 GMT+0 - Completed - Maintenance has completed successfully Jan 19, 23:01:00 GMT+0 - Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on Gateway, Shopify and Checkout services. These tests are essential to ensure our systems are fully prepared to handle peak traffic for high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support.

Read the full incident report →

Minor December 16, 2025

Issues with Klarna API

Detected by Pingoru
Dec 16, 2025, 10:03 AM UTC
Resolved
Dec 16, 2025, 10:03 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 16, 2025, 10:03 AM UTC

    Type: Incident Duration: 1 hour and 17 minutes Affected Components: Processing Dec 16, 10:03:00 GMT+0 - Identified - There is an active incident on Klarna side at the moment, and they are working towards remediation. Dec 16, 11:08:44 GMT+0 - Identified - Check directly status from Klarna side here: Dec 16, 11:13:44 GMT+0 - Monitoring - Klarna has applied a fix and we are monitoring the situation closely Dec 16, 11:20:14 GMT+0 - Resolved - Incident confirmed to be resolved.

Read the full incident report →

Minor November 21, 2025

Stress Test

Detected by Pingoru
Nov 21, 2025, 08:00 AM UTC
Resolved
Nov 21, 2025, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 21, 2025, 08:00 AM UTC

    Type: Maintenance Duration: 3 hours Affected Components: Search service, Processing Nov 21, 08:00:00 GMT+0 - Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support. Nov 21, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 21, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully

Read the full incident report →

Minor October 29, 2025

[IDENTIFIED] Vipps/MobilePay Issues Processing Payments

Detected by Pingoru
Oct 29, 2025, 04:30 PM UTC
Resolved
Oct 29, 2025, 04:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 29, 2025, 04:30 PM UTC

    Type: Incident Duration: 15 hours and 1 minute Affected Components: Processing Oct 30, 01:00:00 GMT+0 - Resolved - This incident has been resolved. For more information visit: Oct 29, 16:30:00 GMT+0 - Identified - Vipps/MobilePay is experiencing problems processing payments. This affects some users. Vipps/MobilePay is working on resolving the issue and will provide an update as soon as we have new information Oct 29, 19:02:24 GMT+0 - Monitoring - The Vipps/MobilePay team has applied a fix, and we can see some payments are going through. We will continue to monitor the situation and keep you up to date with the status.

Read the full incident report →