Altapay experienced a minor incident on November 21, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 21, 2025, 08:00 AM UTC
Type: Maintenance Duration: 3 hours Affected Components: Search service, Processing Nov 21, 08:00:00 GMT+0 - Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but but for all high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support. Nov 21, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 21, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully