Altapay experienced a minor incident on January 19, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 19, 2026, 11:01 PM UTC
Type: Maintenance Duration: 1 hour and 20 minutes Affected Components: Checkout, Processing Jan 19, 23:01:01 GMT+0 - Identified - Maintenance is now in progress Jan 20, 00:21:00 GMT+0 - Completed - Maintenance has completed successfully Jan 19, 23:01:00 GMT+0 - Identified - As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on Gateway, Shopify and Checkout services. These tests are essential to ensure our systems are fully prepared to handle peak traffic for high-demand periods. During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions. Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support.