Accurx Outage History

Status: Investigating Current Status: Investigating an issue with the "Send to colleague" button in Scribe Summary of Impact: Some users are currently unable to see or interact with the "Send to colleague" button within Scribe. Current Progress: Our team is currently investigating potential triggers causing the button to disappear from the user interface. Next Update: We will provide our next update in 1 hour, or sooner if new information becomes available. Affected components Accurx Scribe (Degraded performance)

Status: Investigating Summary of Impact: Users may experience delays when attempting to generate notes within Scribe. Note generation requests are experiencing high latency, with most requests taking over 50 seconds and some case instances taking several minutes to complete. Current Progress: Our engineering team is actively investigating potential triggers causing increased response times. We have reached out to our external cloud service provider regarding slow response times. Next Update Due: 1 hour Affected components Accurx Scribe (Degraded performance)

Status: Investigating Current Status: Investigating Login Issues in Wolverhampton Summary of Impact: Users located in the Wolverhampton area are currently experiencing issues logging into the Accurx toolbar. Initial indications suggest this may be related to a local network disruption. Please raise this with your local IT Service Desk. Current Progress: Our team is currently investigating potential triggers. Next Update: In 1 hour. Affected components Accurx Desktop Toolbar (Degraded performance)

Status: Investigating We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly. Users may experience significant slowness and delayed loading times when attempting to generate notes within Scribe.

Status: Investigating Current Status: Investigating performance degradation with Accurx Scribe Summary of Impact: Users may experience delays or failures when attempting to generate notes using Accurx Scribe. Other Accurx features are currently unaffected. Current Progress: Our team is currently investigating potential triggers causing the increased latency and generation failures within the Scribe service. Next Update: In 1 hour. Affected components Accurx Scribe (Partial outage)

Status: Investigating Summary of Impact: Users remain unable to generate notes within Accurx Scribe. Consultation recordings are still functioning normally, and no user data has been lost. Current Progress: Our team is currently investigating this and our third-party cloud vendor (Azure), has confirmed an outage across multiple regions. They are working on resolving this. Recorded consultations are being safely stored, and notes will be available to generate as soon as this is resolved. Next Update: In 1 hour. Affected components Accurx Scribe (Partial outage)

Status: Investigating Summary of Impact: Patients are currently experiencing a blank white screen when attempting to open Accurx self-book links. This prevents patients from choosing and scheduling their own appointments. Current Progress: Our team is currently investigating potential triggers. Next Update: In 1 hour. Affected components Accurx Patient Facing Services (Degraded performance)

Status: Investigating Summary of Impact: Users are currently unable to use the "Send to colleague" (secretary) feature within Scribe to forward documents or messages. Other Scribe features remain unaffected. Current Progress: Our team is currently investigating potential triggers causing this feature to fail, and we are actively working to identify a resolution. Next Update: In 1 hour Affected components Accurx Scribe (Degraded performance)

Status: Investigating Current Status: Investigating Scribe saving issues Summary of Impact: Some users are experiencing a 'Save timed out' error when attempting to save consultations using Scribe. Current Progress: Our team is currently investigating potential triggers behind the timeout errors to identify the cause and implement a fix. Next Update: We will provide a further update as soon as more information becomes available.

Status: Investigating Current Status: Investigating performance degradation within the Accurx Inbox Summary of Impact: Users at EMIS practices may experience significant slowness or errors when opening patient records, attaching files, or accessing conversations within the Accurx Inbox. Current Progress: EMIS has added a service degradation status on their status page. We have raised a ticket with them to clarify the issue further. We will provide an update as soon as more information becomes available or the situation changes. Affected components Accurx Desktop Toolbar (Degraded performance)

Status: Investigating Current Status: Investigating authentication issues with Accurx Scribe Summary of Impact: Users are currently unable to access Accurx Scribe. Those attempting to use the service are being met with an authentication error message, preventing the access of Accurx Scribe. Current Progress: We have identified an issue affecting the authentication layer of Accurx Scribe. Our team, alongside our partner Tandem, is currently investigating potential triggers to identify why credentials are not being validated. Next Update: We will provide an update as soon as we have more information from the ongoing investigation.

Status: Investigating We've received some reports of a recent issue affecting Scribe. We're currently investigating this and will provide an update shortly. Affected components Accurx Scribe (Degraded performance)

Status: Investigating Scribe slow to respond/unresponsive We're investigating an identified issue with Scribe servers. Users may see longer response times and requests may fail. Affected components Accurx Scribe (Degraded performance)

Status: Investigating We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly. Next Update Due: Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)

Status: Investigating We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly. Affected components Accurx Desktop Toolbar (Degraded performance)

Status: Investigating We are aware that some users are currently unable to access Accurx Web and the Toolbar. Currently, there are no workarounds available to access these systems. We understand the impact this disruption has on your day and our team is focused on restoring service as quickly as possible. Due to the nature of the incident, our support channels are experiencing high demand, which may lead to delays in speaking with an member of the team. We are investigating the matter as a priority and will share an update within 30 minutes. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)

Status: Investigating We are seeing a significant reduction in gateway errors and improvement across the platform. Services are beginning to stabilise and we are monitoring the situation closely to ensure full restoration. We will provide a further update within 30 minutes. Affected components Accurx Web (Degraded performance) Accurx Desktop Toolbar (Degraded performance)

Status: Investigating We've received some reports of a recent issue affecting the integration with Emis. During this time, users might not be able to load patients in the inbox, send messages and save messages to the record. If you want to turn off your Patient Triage form, please Login to Accurx Web to access the settings page :point_right: https://web.accurx.com/login/organisations?next=%2Fpractices Users can use Accurx Web to see inbound messages and send messages. Please note that these messages won't save to the medical record. We're currently investigating this and will provide an update shortly. Affected components Accurx Desktop Toolbar (Degraded performance)

Status: Investigating We are investigating an issue affecting our EMIS integration that is causing connectivity errors and slowness. Users may receive error messages stating they are unable to connect to the medical system. Our team is working to resolve these service interruptions as quickly as possible, and we apologise for the inconvenience this has caused. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Patient Facing Services (Degraded performance)

Status: Investigating We've received some reports of a recent issue where users hit a limit within Accurx Scribe. We're currently investigating this and will provide an update shortly. Affected components Accurx Scribe (Degraded performance)

Status: Investigating We've received some reports of a recent issue related to Scribe note generation. We're currently investigating this and will provide an update once we have more news.

Status: Investigating We've received some reports of a recent issue related to Accurx Desktop users having issues saving Scribe notes to records, as well as pulling patient information through from the medical system. We're currently investigating this and will provide an update shortly. Affected components Accurx Scribe (Degraded performance)

Status: Investigating We've received some reports of a recent issue affecting the generation of Scribe notes. We're currently investigating this and will provide an update shortly.