Accurx Outage History

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There were 10 Accurx outages since February 11, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.accurx.com

Minor April 27, 2026

Scribe Outage

Detected by Pingoru
Apr 27, 2026, 10:54 AM UTC
Resolved
Apr 27, 2026, 10:54 AM UTC
Duration
—
Affected: Accurx Scribe
Timeline · 4 updates
  1. investigating Apr 27, 2026, 09:17 AM UTC

    Status: Investigating We've received some reports of a recent issue affecting Scribe. We're currently investigating this and will provide an update shortly. Affected components Accurx Scribe (Degraded performance)

  2. investigating Apr 27, 2026, 09:21 AM UTC

    Status: Investigating Scribe slow to respond/unresponsive We're investigating an identified issue with Scribe servers. Users may see longer response times and requests may fail. Affected components Accurx Scribe (Degraded performance)

  3. monitoring Apr 27, 2026, 10:48 AM UTC

    Status: Monitoring Accurx Scribe servers slow to respond/unresponsive Fixes have been applied, and normal latency has been restored. Please close and reopen the Accurx toolbar and/or refresh Accurx Web if you are an Accurx Web Scribe user. Affected components Accurx Scribe (Degraded performance)

  4. resolved Apr 27, 2026, 10:54 AM UTC

    Status: Resolved This incident has been resolved, and normal latency has been restored. If you continue to experience issues, please close and reopen the Accurx toolbar and refresh Accurx Web if you are an Accurx Web user. Affected components Accurx Scribe (Operational)

Read the full incident report →

Minor April 23, 2026

We're experiencing high message delivery failure rates to O2.

Detected by Pingoru
Apr 23, 2026, 01:51 PM UTC
Resolved
Apr 23, 2026, 01:51 PM UTC
Duration
—
Affected: Accurx WebAccurx Desktop Toolbar
Timeline · 2 updates
  1. investigating Apr 23, 2026, 12:07 PM UTC

    Status: Investigating We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly. Next Update Due: Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)

  2. resolved Apr 23, 2026, 01:51 PM UTC

    Status: Resolved We are pleased to report that this issue is now resolved and messages are being sent successfully. The incident primarily affected SMS delivery to O2 customers between 12:18 and 13:45. Please resend any messages that failed to deliver during this time period. If you have any questions or need help, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Desktop Toolbar (Operational) Accurx Web (Operational)

Read the full incident report →

Minor April 23, 2026

Issue viewing Patient Triage conversations

Detected by Pingoru
Apr 23, 2026, 09:30 AM UTC
Resolved
Apr 23, 2026, 09:30 AM UTC
Duration
—
Affected: Accurx Desktop Toolbar
Timeline · 3 updates
  1. monitoring Apr 22, 2026, 04:30 PM UTC

    Status: Monitoring An issue where some desktop app users could not view patient triage conversations due to missing data fields has been fixed by ensuring compatibility with older client versions. Affected components Accurx Desktop Toolbar (Degraded performance)

  2. monitoring Apr 22, 2026, 04:31 PM UTC

    Status: Monitoring We have released a recent change that should fix the issue. We are closely monitoring this change and will confirm when normal services have resumed. Affected components Accurx Desktop Toolbar (Degraded performance)

  3. resolved Apr 23, 2026, 09:30 AM UTC

    Status: Resolved The issue impacting users on Accurx Desktop Versions that are older than 1-month has been resolved. Affected components Accurx Desktop Toolbar (Operational)

Read the full incident report →

Minor April 20, 2026

Accurx not loading

Detected by Pingoru
Apr 20, 2026, 12:45 PM UTC
Resolved
Apr 20, 2026, 12:45 PM UTC
Duration
—
Affected: Accurx WebAccurx Desktop Toolbar
Timeline · 5 updates
  1. investigating Apr 20, 2026, 11:06 AM UTC

    Status: Investigating We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly. Affected components Accurx Desktop Toolbar (Degraded performance)

  2. investigating Apr 20, 2026, 11:40 AM UTC

    Status: Investigating We are aware that some users are currently unable to access Accurx Web and the Toolbar. Currently, there are no workarounds available to access these systems. We understand the impact this disruption has on your day and our team is focused on restoring service as quickly as possible. Due to the nature of the incident, our support channels are experiencing high demand, which may lead to delays in speaking with an member of the team. We are investigating the matter as a priority and will share an update within 30 minutes. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)

  3. investigating Apr 20, 2026, 11:57 AM UTC

    Status: Investigating We are seeing a significant reduction in gateway errors and improvement across the platform. Services are beginning to stabilise and we are monitoring the situation closely to ensure full restoration. We will provide a further update within 30 minutes. Affected components Accurx Web (Degraded performance) Accurx Desktop Toolbar (Degraded performance)

  4. monitoring Apr 20, 2026, 12:26 PM UTC

    Status: Monitoring We have successfully deployed a fix and normal service has now been restored. We are continuing to monitor our systems closely to ensure full stability is maintained. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)

  5. resolved Apr 20, 2026, 12:45 PM UTC

    Status: Resolved Normal services have been fully restored. We sincerely apologise for any disruption this caused to your day. Affected components Accurx Desktop Toolbar (Operational) Accurx Web (Operational)

Read the full incident report →

Minor March 23, 2026

Disruption to Accurx's integration with Emis

Detected by Pingoru
Mar 23, 2026, 12:04 PM UTC
Resolved
Mar 23, 2026, 12:04 PM UTC
Duration
—
Affected: Accurx Desktop Toolbar
Timeline · 4 updates
  1. investigating Mar 23, 2026, 11:10 AM UTC

    Status: Investigating We've received some reports of a recent issue affecting the integration with Emis. During this time, users might not be able to load patients in the inbox, send messages and save messages to the record. If you want to turn off your Patient Triage form, please Login to Accurx Web to access the settings page :point_right: https://web.accurx.com/login/organisations?next=%2Fpractices Users can use Accurx Web to see inbound messages and send messages. Please note that these messages won't save to the medical record. We're currently investigating this and will provide an update shortly. Affected components Accurx Desktop Toolbar (Degraded performance)

  2. identified Mar 23, 2026, 11:27 AM UTC

    Status: Identified EMIS Web is currently experiencing service degradation. During this time, users might not be able to load patients in the Accurx inbox, send messages and save messages to the record. If you want to turn off your Patient Triage form, please Login to Accurx Web to access the settings page :point_right: https://web.accurx.com/login/organisations?next=%2Fpractices Users can use Accurx Web to see inbound messages and send messages. Please note that these messages won't save to the medical record. Please reach out directly to EMIS for more information on their investigations. Affected components Accurx Desktop Toolbar (Degraded performance)

  3. identified Mar 23, 2026, 11:31 AM UTC

    Status: Identified EMIS Web is currently experiencing service degradation. During this time, users might not be able to load patients in the Accurx inbox, send messages and save messages to the record. If you want to turn off your Patient Triage form, please Login to Accurx Web to access the settings page: https://web.accurx.com/login/organisations?next=%2Fpractices Users can use Accurx Web to see inbound messages and send messages. Please note that these messages won't save to the medical record. Please reach out directly to EMIS for more information on their investigations. Affected components Accurx Desktop Toolbar (Degraded performance)

  4. resolved Mar 23, 2026, 12:04 PM UTC

    Status: Resolved EMIS has noted that the issue causing problems accessing EMIS Web has now been resolved. This should allow EMIS users to connect their Accurx Desktop toolbar to EMIS as usual. Please do reach out to our support team if you're still having trouble connecting your Accurx Desktop toolbar to EMIS. Apologies for the inconvenience this has caused! Affected components Accurx Desktop Toolbar (Operational)

Read the full incident report →

Minor March 16, 2026

EMIS Connection Issues

Detected by Pingoru
Mar 16, 2026, 10:24 AM UTC
Resolved
Mar 16, 2026, 10:24 AM UTC
Duration
—
Affected: Accurx Patient Facing ServicesAccurx Desktop Toolbar
Timeline · 2 updates
  1. investigating Mar 16, 2026, 09:20 AM UTC

    Status: Investigating We are investigating an issue affecting our EMIS integration that is causing connectivity errors and slowness. Users may receive error messages stating they are unable to connect to the medical system. Our team is working to resolve these service interruptions as quickly as possible, and we apologise for the inconvenience this has caused. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Patient Facing Services (Degraded performance)

  2. resolved Mar 16, 2026, 10:24 AM UTC

    Status: Resolved Following our earlier investigation, we have now fully resolved the issues affecting our EMIS integration. The system latency and connectivity errors impacting attaching documents and loading patient information and saving to records have been addressed, Affected components Accurx Desktop Toolbar (Operational) Accurx Patient Facing Services (Operational)

Read the full incident report →

Minor March 3, 2026

Scribe - Reaching limit unexpectedly

Detected by Pingoru
Mar 03, 2026, 01:42 PM UTC
Resolved
Mar 03, 2026, 01:42 PM UTC
Duration
—
Affected: Accurx Scribe
Timeline · 4 updates
  1. investigating Mar 03, 2026, 09:45 AM UTC

    Status: Investigating We've received some reports of a recent issue where users hit a limit within Accurx Scribe. We're currently investigating this and will provide an update shortly. Affected components Accurx Scribe (Degraded performance)

  2. identified Mar 03, 2026, 10:35 AM UTC

    Status: Identified We've implemented a quick fix on our end that should resolve this issue. Please close and reopen Accurx Scribe, then try conducting a Scribe consultation again. If you're still running into the issue, please do reach out to our support team to investigate. Affected components Accurx Scribe (Degraded performance)

  3. monitoring Mar 03, 2026, 12:38 PM UTC

    Status: Monitoring The team has released a fix for the Scribe limitation issue. If you're still experiencing the issue, please restart your Accurx Desktop/Accurx Web and try again. If you're still hitting the limitation error after restarting, please reach out to our support team to investigate further. Apologies for the inconvenience this has caused! Affected components Accurx Scribe (Degraded performance)

  4. resolved Mar 03, 2026, 01:42 PM UTC

    Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Scribe (Operational)

Read the full incident report →

Minor February 12, 2026

Scribe Note Generation Errors

Detected by Pingoru
Feb 12, 2026, 03:49 PM UTC
Resolved
Feb 12, 2026, 03:49 PM UTC
Duration
—
Timeline · 3 updates
  1. investigating Feb 12, 2026, 11:15 AM UTC

    Status: Investigating We've received some reports of a recent issue related to Scribe note generation. We're currently investigating this and will provide an update once we have more news.

  2. monitoring Feb 12, 2026, 02:14 PM UTC

    Status: Monitoring We have released a fix for the Scribe note generation issue and will be monitoring this to ensure it resolves the issue. Please do reach out if you're still experiencing any Scribe note generation issues.

  3. resolved Feb 12, 2026, 03:49 PM UTC

    Status: Resolved We have received confirmation that the earlier fix has resolved the Scribe note generation issue. Previously affected notes can be generated successfully by accessing the consultation and regenerating the note. Apologies for any inconvenience this has caused. Please do reach out if you're still having any issues.

Read the full incident report →

Minor February 11, 2026

Scribe saving to records and pulling patient details errors

Detected by Pingoru
Feb 11, 2026, 03:16 PM UTC
Resolved
Feb 11, 2026, 03:16 PM UTC
Duration
—
Affected: Accurx Scribe
Timeline · 3 updates
  1. investigating Feb 11, 2026, 09:18 AM UTC

    Status: Investigating We've received some reports of a recent issue related to Accurx Desktop users having issues saving Scribe notes to records, as well as pulling patient information through from the medical system. We're currently investigating this and will provide an update shortly. Affected components Accurx Scribe (Degraded performance)

  2. monitoring Feb 11, 2026, 02:38 PM UTC

    Status: Monitoring Thank you for your patience here! The team has released a fix for the Scribe saving issue. Users experiencing the issue should use the Utility Tool link here to update their Accurx toolbar (https://web.accurx.com/api/desktop/download/utilityexe) and try to save their Scribe note again. Please do reach out if the issue still persists even after updating the toolbar. Affected components Accurx Scribe (Degraded performance)

  3. resolved Feb 11, 2026, 03:16 PM UTC

    Status: Resolved We've received reports that the released fix has resolved the issue. Users still experiencing the issue should use the Utility Tool link here to update their Accurx toolbar (https://web.accurx.com/api/desktop/download/utilityexe) and try to save their Scribe note again. Please do reach out if the issue still persists even after updating the toolbar. Affected components Accurx Scribe (Operational)

Read the full incident report →

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