- Detected by Pingoru
- Oct 03, 2026, 09:46 AM UTC
- Resolved
- Oct 03, 2026, 10:14 AM UTC
- Duration
- 27m
Affected: Accurx WebAccurx Desktop Toolbar
Timeline · 2 updates
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investigating Oct 03, 2026, 09:46 AM UTC
Status: Investigating We've received reports of a recent issue affecting both Accurx Web and Accurx Desktop (Toolbar) users, who may see that the Video consultation button is greyed out. We're currently investigating this and will provide an update shortly. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)
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resolved Oct 03, 2026, 10:14 AM UTC
Status: Resolved We've resolved this issue. The Video consultation option is only disabled when a message schedule is already applied. Once the schedule is removed (i.e., you use the Send Now option), the ability to click the Video consultation button appears again. Affected components Accurx Desktop Toolbar (Operational) Accurx Web (Operational)
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2026, 09:31 AM UTC
- Resolved
- Oct 01, 2026, 09:31 AM UTC
- Duration
- —
Affected: Accurx WebAccurx Desktop ToolbarAccurx Scribe
Timeline · 2 updates
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investigating Oct 01, 2026, 09:28 AM UTC
Status: Investigating We've received some reports of a recent issue where users are seeing an 'authentication failed' error message when accessing Scribe. We're currently investigating this and will provide an update shortly. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance) Accurx Scribe (Degraded performance)
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resolved Oct 01, 2026, 09:31 AM UTC
Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Desktop Toolbar (Operational) Accurx Web (Operational) Accurx Scribe (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 29, 2026, 04:46 PM UTC
- Resolved
- Sep 29, 2026, 04:46 PM UTC
- Duration
- —
Affected: Accurx Scribe
Timeline · 2 updates
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investigating Sep 29, 2026, 03:50 PM UTC
Status: Investigating We've received reports of an issue affecting Accurx Scribe, where some users may be unable to access their recent consultations because the side panel is not displaying. We're currently investigating and will provide an update shortly. Affected components Accurx Scribe (Degraded performance)
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resolved Sep 29, 2026, 04:46 PM UTC
Status: Resolved This issue is now resolved. What you need to do: If you have Scribe open, please refresh your page. You'll then be able to see your previous consultations as normal. We're sorry for the disruption to your afternoon. Affected components Accurx Scribe (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 29, 2026, 04:42 PM UTC
- Resolved
- Sep 29, 2026, 04:42 PM UTC
- Duration
- —
Affected: EMIS Web
Timeline · 2 updates
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investigating Sep 29, 2026, 11:01 AM UTC
Status: Investigating We are currently addressing a service degradation issue affecting Accurx for practices using EMIS Web. Impacted Functionality • EMIS Attachments: Attachments from EMIS may fail to load or attach to outgoing messages. • Performance & Latency: Accurx may take longer than usual to open, send messages, or time out. Details & Current Status We have identified the root cause as a connectivity problem between Accurx and EMIS. Our technical team is working directly with EMIS engineering to resolve the issue as quickly as possible. Affected components EMIS Web (Degraded performance)
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resolved Sep 29, 2026, 04:42 PM UTC
Status: Resolved The issue affecting Accurx for EMIS Web practices has been fixed, and Accurx is working as normal. Impact & Cause Between approximately 10:50 and 12:15 BST today, some EMIS Web practices experienced errors or delays when composing messages or working with attachments in Accurx. This was caused by a service issue at EMIS, which they have acknowledged. Affected components EMIS Web (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 29, 2026, 12:25 PM UTC
- Resolved
- Sep 29, 2026, 12:25 PM UTC
- Duration
- —
Timeline · 2 updates
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monitoring Sep 29, 2026, 12:11 PM UTC
Status: Monitoring The issue affecting Accurx for EMIS Web practices has been fixed, and Accurx is working as normal. Impact & Cause Between approximately 10:50 and 12:15 BST today, some EMIS Web practices experienced errors or delays when composing messages or working with attachments in Accurx. This was caused by a service issue at EMIS, which they have acknowledged. Monitoring & Next Steps The errors have now stopped. We are monitoring closely to make sure the service stays stable.
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resolved Sep 29, 2026, 12:25 PM UTC
Status: Resolved The issue affecting Accurx for EMIS Web practices has been resolved. We are sorry for the disruption.
Read the full incident report →
- Detected by Pingoru
- Sep 29, 2026, 10:33 AM UTC
- Resolved
- Sep 29, 2026, 10:33 AM UTC
- Duration
- —
Affected: Accurx Scribe
Timeline · 3 updates
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investigating Sep 29, 2026, 09:15 AM UTC
Status: Investigating We've received reports of a recent issue affecting Accurx Scribe. Some users may see an authentication failed error message. We're currently investigating this and will provide an update shortly Affected components Accurx Scribe (Degraded performance)
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monitoring Sep 29, 2026, 10:18 AM UTC
Status: Monitoring The authentication issue affecting Accurx Scribe has largely been resolved. We are continuing to monitor the service while we work with our integration partner to confirm full stability. Affected components Accurx Scribe (Operational)
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resolved Sep 29, 2026, 10:33 AM UTC
Status: Resolved The authentication issue affecting Accurx Scribe has been resolved. Our integration partner reverted the change that caused the disruption, and authentication error rates have returned to normal. We're very sorry to any users impacted this morning. Affected components Accurx Scribe (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2026, 07:23 PM UTC
- Resolved
- Sep 25, 2026, 07:23 PM UTC
- Duration
- —
Timeline · 2 updates
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investigating Sep 25, 2026, 07:32 AM UTC
Status: Investigating We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly.
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resolved Sep 25, 2026, 07:23 PM UTC
Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected]
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2026, 02:29 PM UTC
- Resolved
- Sep 18, 2026, 02:29 PM UTC
- Duration
- —
Affected: Accurx Patient Facing Services
Timeline · 3 updates
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investigating Sep 17, 2026, 09:14 AM UTC
Status: Investigating We have identified a minor uptick in delivery rejections for SMS messages sent through BT gateways. • Impact: Minor. The vast majority of messages continue to deliver successfully, and overall delivery success rates remain within normal operational ranges. • Provider Action: The issue has been formally escalated to BT's technical engineering team for investigation and resolution. • Next Steps: We are actively monitoring delivery performance and will post updates as new information becomes available. Affected components Accurx Patient Facing Services (Degraded performance)
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monitoring Sep 17, 2026, 03:57 PM UTC
Status: Monitoring Update: We are continuing to work closely with our upstream provider to resolve intermittent delivery rejections affecting a small subset of practices. Key Information: • Limited Scope: We have confirmed that user impact is significantly lower than initially anticipated. The vast majority of practices are operating normally. • Provider Escalation: We are actively collaborating with the carrier to confirm the root cause and ensure full resolution. We are continuing to monitor message performance closely. Affected components Accurx Patient Facing Services (Degraded performance)
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resolved Sep 18, 2026, 02:29 PM UTC
Status: Resolved BT have now confirmed that the issue on their side has been fully resolved. SMS delivery through custom BT gateways is back to normal, and we've seen no further message rejections. We're sorry for any inconvenience or disruption this may have caused. Affected components Accurx Patient Facing Services (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2026, 05:33 PM UTC
- Resolved
- Sep 10, 2026, 05:33 PM UTC
- Duration
- —
Affected: Accurx Desktop Toolbar
Timeline · 2 updates
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investigating Sep 09, 2026, 03:11 PM UTC
Status: Investigating We're aware that practices in Northern Ireland accessing Accurx via VDI (Virtual Desktop Integration) may be experiencing issues. This follows an update released by the BSO (Business Services Organisation) last night. We're working directly with the BSO to resolve this as quickly as possible. In the meantime, affected users can access Accurx via Accurx Web "Accurx Web": http://web.accurx.com as a fallback, which is unaffected by this issue. We'll post updates here as we have them. Affected components Accurx Desktop Toolbar (Degraded performance)
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resolved Sep 10, 2026, 05:33 PM UTC
Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Desktop Toolbar (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2026, 02:45 PM UTC
- Resolved
- Sep 04, 2026, 02:45 PM UTC
- Duration
- —
Affected: Accurx Scribe
Timeline · 6 updates
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2026, 02:46 PM UTC
- Resolved
- Aug 29, 2026, 02:46 PM UTC
- Duration
- —
Affected: Accurx WebAccurx Scribe
Timeline · 3 updates
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investigating Aug 29, 2026, 02:09 PM UTC
Status: Investigating We are aware of an issue affecting Accurx Scribe for a small number of users and are investigating. At this time we've confirmed 2 users are affected. We will provide a further update within 30 minutes. Next Update Due: Affected components Accurx Web (Full outage) Accurx Scribe (Full outage)
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investigating Aug 29, 2026, 02:30 PM UTC
Status: Investigating We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly. Next Update Due: Affected components Accurx Web (Degraded performance) Accurx Scribe (Degraded performance)
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resolved Aug 29, 2026, 02:46 PM UTC
Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Web (Operational) Accurx Scribe (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2026, 11:25 AM UTC
- Resolved
- Aug 26, 2026, 11:25 AM UTC
- Duration
- —
Affected: Accurx Desktop Toolbar
Timeline · 2 updates
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investigating Aug 26, 2026, 10:42 AM UTC
Status: Investigating Summary of Impact: Some users are experiencing a blank white screen and the toolbar freezing when attempting to use Accurx. Current Progress: Our engineering team is currently investigating potential triggers to identify the root cause and restore full service. Next Update: 1 hour Affected components Accurx Desktop Toolbar (Degraded performance)
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resolved Aug 26, 2026, 11:25 AM UTC
Status: Resolved We have released a recent change that should fix the issue. Please restart your Accurx Desktop toolbar to see if this has improved on your side. Please let us know via our live chat if the issue persists. Apologies again for the inconvenience this has caused. Affected components Accurx Desktop Toolbar (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 11, 2026, 02:55 PM UTC
- Resolved
- Aug 11, 2026, 02:55 PM UTC
- Duration
- —
Affected: Accurx Scribe
Timeline · 7 updates
Read the full incident report →
- Detected by Pingoru
- Aug 03, 2026, 06:56 PM UTC
- Resolved
- Aug 03, 2026, 06:56 PM UTC
- Duration
- —
Timeline · 2 updates
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identified Aug 03, 2026, 02:41 PM UTC
Status: Identified Current Status: Degraded Performance - Support Channels Summary of Impact: Users attempting to contact Accurx support via live chat or email may experience longer response times than normal. Live chat and email functionality remain active, but message processing is delayed due to degraded performance from our third-party customer support platform provider, Fin. Fin are investigating this and we are monitoring the provider's status page to stay informed on their investigation.
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resolved Aug 03, 2026, 06:56 PM UTC
Status: Resolved Normal services have resumed for Live Chat and Email support. The team will respond to any outstanding requests from tomorrow at 08:00 am.
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2026, 09:57 AM UTC
- Resolved
- Jul 07, 2026, 09:57 AM UTC
- Duration
- —
Affected: Accurx Scribe
Timeline · 2 updates
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identified Jul 07, 2026, 09:50 AM UTC
Status: Identified We have identified an issue with Scribe Note Generation and are working towards a resolution. During this time we recommend that users refresh their page. Next Update Due: 30 Minutes Affected components Accurx Scribe (Degraded performance)
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resolved Jul 07, 2026, 09:57 AM UTC
Status: Resolved We've received reports that notes are now being generated within Scribe. If you experienced issues, please try refreshing your page, and the note should regenerate. Thank you for your patience and we apologise for any inconvenience caused. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Scribe (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 03, 2026, 04:00 PM UTC
- Resolved
- Jul 03, 2026, 04:00 PM UTC
- Duration
- —
Timeline · 4 updates
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investigating Jul 03, 2026, 02:32 PM UTC
Status: Investigating Current Status: Identifying issues affecting multiple Accurx services Summary of Impact: Users are currently experiencing widespread disruptions across most Accurx features and general functionality. Current Progress: Our team is currently investigating potential triggers to establish the root cause of this system-wide disruption and restore full functionality as a priority. Next Update: An update will be provided as soon as more information becomes available.
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investigating Jul 03, 2026, 03:20 PM UTC
Status: Investigating Current Status: Monitoring recovery across Accurx services Summary of Impact: Users previously experienced widespread disruptions across the majority of Accurx features. Most services are now beginning to recover, and functionality is returning to normal. Current Progress: Our team is currently monitoring the recovery process closely and checking system stability to ensure all services remain stable.
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monitoring Jul 03, 2026, 03:23 PM UTC
Status: Monitoring Current Status: Monitoring recovery across Accurx services Summary of Impact: Users previously experienced widespread disruptions across the majority of Accurx features. Most services are now beginning to recover, and functionality is returning to normal. Current Progress: Our team is currently monitoring the recovery process closely and checking system stability to ensure all services remain stable.
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resolved Jul 03, 2026, 04:00 PM UTC
Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue was resolved at 16:00 on Friday and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected]
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2026, 09:36 AM UTC
- Resolved
- Jun 30, 2026, 09:36 AM UTC
- Duration
- —
Affected: Accurx Scribe
Timeline · 2 updates
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investigating Jun 30, 2026, 09:12 AM UTC
Status: Investigating Summary of Impact: Some users are receiving an error message stating "Unfortunately, something went wrong when creating the note" when attempting to generate notes within Scribe. Current Progress: Our team is currently investigating potential triggers behind these note generation failures to identify the root cause and deploy a fix. Next Update: An update will be provided as soon as more information becomes available or within the next 60 minutes. Affected components Accurx Scribe (Degraded performance)
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resolved Jun 30, 2026, 09:36 AM UTC
Status: Resolved Current Status: Resolved - Scribe Note Generation Issues Fixed Summary of Impact: Users previously experienced an error message stating "Unfortunately, something went wrong when creating the note" when attempting to generate notes within Scribe. Current Progress: Our engineering team has identified and resolved the root cause of the note generation failures. Scribe is now fully operational, and notes can be generated normally. We will continue to monitor the system to ensure ongoing stability. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] "[email protected]": mailto:[email protected]. Thank you for your patience and we apologise for any inconvenience caused. Affected components Accurx Scribe (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 26, 2026, 01:33 PM UTC
- Resolved
- Jun 26, 2026, 01:33 PM UTC
- Duration
- —
Timeline · 3 updates
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investigating Jun 26, 2026, 11:39 AM UTC
Status: Investigating Summary of Impact: Users may experience delays or a complete failure when requesting two-factor authentication (2FA) SMS codes to log into Accurx. Current Progress: Our team is currently investigating potential triggers within our SMS delivery routing to identify why these codes are not being received. Next Update: We will provide an update as soon as more information becomes available or the situation changes.
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identified Jun 26, 2026, 01:16 PM UTC
Status: Identified Summary of Impact: Users are currently unable to receive two-factor authentication (2FA) SMS messages when attempting to log in to Accurx. This is due to connectivity issues experienced by our primary SMS provider. Current Progress: To resolve this, we are currently re-routing all 2FA messages through an alternative provider. We expect this re-routing to take effect and restore normal login services by 14:30. Next Update: 14:30
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resolved Jun 26, 2026, 01:33 PM UTC
Status: Resolved Summary of Impact: Users were temporarily unable to receive Two-Factor Authentication (2FA) SMS messages when attempting to log in to Accurx due to connectivity issues with our primary messaging provider. Current Progress: The re-routing of 2FA messages to our alternative provider has been successfully completed. We have monitored the login rates and confirmed that text messages are delivering normally.
Read the full incident report →
- Detected by Pingoru
- Jun 25, 2026, 11:13 AM UTC
- Resolved
- Jun 25, 2026, 11:13 AM UTC
- Duration
- —
Affected: Accurx WebAccurx Desktop Toolbar
Timeline · 4 updates
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investigating Jun 25, 2026, 10:28 AM UTC
Status: Investigating We've received reports of a recent issue. Users are reporting that messages are failing to send. We're currently investigating this and will provide an update shortly. Next Update Due: 30 minutes Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)
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identified Jun 25, 2026, 10:52 AM UTC
Status: Identified We are currently experiencing an issue affecting the sending of SMS messages to patients. Some users may be unable to send messages, or experiencing errors when attempting to do so. Our engineering team has identified the root cause and has applied a fix - services are starting to stabilise. We are continuing to monitor closely and will provide a further update shortly. We apologise for the disruption this is causing. Next Update Due: 30 minutes Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)
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monitoring Jun 25, 2026, 11:01 AM UTC
Status: Monitoring A fix has been implemented and we are closely monitoring improvements. Summary Between approximately 11:13am and 11:49am BST today, users experienced significant failures when attempting to send messages to patients. What happened Our engineering team identified the issue and implemented a fix. All monitoring alerts have resolved and system performance is recovering. Current status Services have returned to normal. Users should be able to send messages successfully. We are continuing to monitor to ensure full stability. We apologise for the disruption caused. If you experienced any issues during this time, your messages may not have been sent and we'd encourage you to retry. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)
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resolved Jun 25, 2026, 11:13 AM UTC
Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/. Affected components Accurx Desktop Toolbar (Operational) Accurx Web (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 24, 2026, 05:01 PM UTC
- Resolved
- Jun 24, 2026, 05:01 PM UTC
- Duration
- —
Affected: Accurx Desktop Toolbar
Timeline · 3 updates
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investigating Jun 24, 2026, 03:38 PM UTC
Status: Investigating We've received reports that Accurx Desktop users are currently experiencing an issue where messages sent within the Accurx Desktop application are failing to save to the medical record. Current Progress: Our engineering team is currently investigating potential triggers causing this saving failure. We are actively reviewing system logs to pinpoint the underlying issue. Next Update: We will provide an update as soon as more information becomes available Affected components Accurx Desktop Toolbar (Degraded performance)
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investigating Jun 24, 2026, 04:41 PM UTC
Status: Investigating We've received reports that Accurx users are experiencing issues where messages sent are failing to save to the medical record. Current Progress: Our engineering team is still actively investigating potential triggers causing this saving failure. Next Update: We will provide an update as soon as more information becomes available. Affected components Accurx Desktop Toolbar (Degraded performance)
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resolved Jun 24, 2026, 05:01 PM UTC
Status: Resolved We can confirm this issue has now been resolved. Summary Between approximately 16:07 and 17:11 today, some Accurx Desktop users were unable to save messages to the medical record using "Save to Record." What happened A code change deployed earlier today caused desktop clients to fail when saving communications to patient records. The engineering team identified the root cause and rolled back the affected change. Impact No data loss occurred. Messages remain visible in the Accurx Inbox. Thank you for your patience and we apologise for any inconvenience caused. Affected components Accurx Desktop Toolbar (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 03:28 PM UTC
- Resolved
- Jun 12, 2026, 03:28 PM UTC
- Duration
- —
Affected: Accurx Scribe
Timeline · 2 updates
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investigating Jun 12, 2026, 01:47 PM UTC
Status: Investigating Current Status: Investigating an issue with the "Send to colleague" button in Scribe Summary of Impact: Some users are currently unable to see or interact with the "Send to colleague" button within Scribe. Current Progress: Our team is currently investigating potential triggers causing the button to disappear from the user interface. Next Update: We will provide our next update in 1 hour, or sooner if new information becomes available. Affected components Accurx Scribe (Degraded performance)
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resolved Jun 12, 2026, 03:28 PM UTC
Status: Resolved Current Status: Resolved: Scribe "Send to colleague" button restored Summary of Impact: Users previously experienced an issue where the "Send to colleague" button was missing within Scribe. Current Progress: Our engineering team has identified and deployed a fix to resolve the interface issue. The "Send to colleague" button is now fully restored and functioning normally. We are monitoring the platform to ensure ongoing stability. Thank you for your patience and we apologise for any inconvenience caused. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Scribe (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 03:44 PM UTC
- Resolved
- Jun 08, 2026, 03:44 PM UTC
- Duration
- —
Affected: Accurx Scribe
Timeline · 2 updates
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investigating Jun 08, 2026, 10:19 AM UTC
Status: Investigating Summary of Impact: Users may experience delays when attempting to generate notes within Scribe. Note generation requests are experiencing high latency, with most requests taking over 50 seconds and some case instances taking several minutes to complete. Current Progress: Our engineering team is actively investigating potential triggers causing increased response times. We have reached out to our external cloud service provider regarding slow response times. Next Update Due: 1 hour Affected components Accurx Scribe (Degraded performance)
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resolved Jun 08, 2026, 03:44 PM UTC
Status: Resolved Resolved: Delayed Scribe Note Generation Summary of Impact: Users experienced delays when attempting to generate notes within Scribe. Current Progress: The performance issue affecting note generation has been successfully resolved. Our engineering team monitored the system, and response times have returned to normal operating levels. Scribe note generation is fully restored. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Scribe (Operational)
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 09:44 AM UTC
- Resolved
- Jun 01, 2026, 09:44 AM UTC
- Duration
- —
Affected: Accurx Desktop Toolbar
Timeline · 2 updates
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investigating Jun 01, 2026, 07:37 AM UTC
Status: Investigating Current Status: Investigating Login Issues in Wolverhampton Summary of Impact: Users located in the Wolverhampton area are currently experiencing issues logging into the Accurx toolbar. Initial indications suggest this may be related to a local network disruption. Please raise this with your local IT Service Desk. Current Progress: Our team is currently investigating potential triggers. Next Update: In 1 hour. Affected components Accurx Desktop Toolbar (Degraded performance)
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resolved Jun 01, 2026, 09:44 AM UTC
Status: Resolved Current Status: Resolved Summary of Impact: Users in the Wolverhampton area were temporarily unable to log into the Accurx toolbar due to an underlying regional network issue. Current Progress: Practices in the area have confirmed that connectivity has been restored and the issue is now resolved. If you continue to experience difficulties, please update your toolbar by running our Utility tool in this article here "running our Utility tool in this article here": https://support.accurx.com/en/articles/3223432-how-to-use-the-accurx-utility-tool and contact your local IT team. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Desktop Toolbar (Operational)
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 05:18 PM UTC
- Resolved
- May 29, 2026, 05:18 PM UTC
- Duration
- —
Affected: Accurx Scribe
Timeline · 5 updates
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investigating May 29, 2026, 11:43 AM UTC
Status: Investigating We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly. Users may experience significant slowness and delayed loading times when attempting to generate notes within Scribe.
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resolved May 29, 2026, 12:54 PM UTC
Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected]
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investigating May 29, 2026, 03:28 PM UTC
Status: Investigating Current Status: Investigating performance degradation with Accurx Scribe Summary of Impact: Users may experience delays or failures when attempting to generate notes using Accurx Scribe. Other Accurx features are currently unaffected. Current Progress: Our team is currently investigating potential triggers causing the increased latency and generation failures within the Scribe service. Next Update: In 1 hour. Affected components Accurx Scribe (Partial outage)
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investigating May 29, 2026, 04:44 PM UTC
Status: Investigating Summary of Impact: Users remain unable to generate notes within Accurx Scribe. Consultation recordings are still functioning normally, and no user data has been lost. Current Progress: Our team is currently investigating this and our third-party cloud vendor (Azure), has confirmed an outage across multiple regions. They are working on resolving this. Recorded consultations are being safely stored, and notes will be available to generate as soon as this is resolved. Next Update: In 1 hour. Affected components Accurx Scribe (Partial outage)
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resolved May 29, 2026, 05:18 PM UTC
Status: Resolved Current Status: Resolved Summary of Impact: Users were temporarily unable to generate notes within Accurx Scribe due to a regional outage with our cloud vendor, Microsoft Azure. Consultation recording remained functional throughout, and no data was lost. Current Progress: Our third-party cloud vendor has resolved their underlying infrastructure issues. All Scribe notes can now be generated successfully from your saved recordings. Next Update: This incident is now resolved and closed. Affected components Accurx Scribe (Operational)
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 02:38 PM UTC
- Resolved
- May 27, 2026, 02:38 PM UTC
- Duration
- —
Affected: Accurx Patient Facing Services
Timeline · 2 updates
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investigating May 27, 2026, 02:05 PM UTC
Status: Investigating Summary of Impact: Patients are currently experiencing a blank white screen when attempting to open Accurx self-book links. This prevents patients from choosing and scheduling their own appointments. Current Progress: Our team is currently investigating potential triggers. Next Update: In 1 hour. Affected components Accurx Patient Facing Services (Degraded performance)
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resolved May 27, 2026, 02:38 PM UTC
Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Patient Facing Services (Operational)
Read the full incident report →
