Accurx incident
Scribe showing 'authentication failed' error message
Accurx experienced a minor incident on October 1, 2026 affecting Accurx Web and Accurx Desktop Toolbar and 1 more component, lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 09:28 AM UTC
Status: Investigating We've received some reports of a recent issue where users are seeing an 'authentication failed' error message when accessing Scribe. We're currently investigating this and will provide an update shortly. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance) Accurx Scribe (Degraded performance)
- resolved Oct 01, 2026, 09:31 AM UTC
Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Desktop Toolbar (Operational) Accurx Web (Operational) Accurx Scribe (Operational)