Is Accurx down?

Status: Identified We have identified an issue with Scribe Note Generation and are working towards a resolution. During this time we recommend that users refresh their page. Next Update Due: 30 Minutes Affected components Accurx Scribe (Degraded performance)

Status: Resolved We've received reports that notes are now being generated within Scribe. If you experienced issues, please try refreshing your page, and the note should regenerate. Thank you for your patience and we apologise for any inconvenience caused. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Scribe (Operational)

Status: Investigating Current Status: Identifying issues affecting multiple Accurx services Summary of Impact: Users are currently experiencing widespread disruptions across most Accurx features and general functionality. Current Progress: Our team is currently investigating potential triggers to establish the root cause of this system-wide disruption and restore full functionality as a priority. Next Update: An update will be provided as soon as more information becomes available.

Status: Investigating Current Status: Monitoring recovery across Accurx services Summary of Impact: Users previously experienced widespread disruptions across the majority of Accurx features. Most services are now beginning to recover, and functionality is returning to normal. Current Progress: Our team is currently monitoring the recovery process closely and checking system stability to ensure all services remain stable.

Status: Monitoring Current Status: Monitoring recovery across Accurx services Summary of Impact: Users previously experienced widespread disruptions across the majority of Accurx features. Most services are now beginning to recover, and functionality is returning to normal. Current Progress: Our team is currently monitoring the recovery process closely and checking system stability to ensure all services remain stable.

Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue was resolved at 16:00 on Friday and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected]

Status: Investigating Summary of Impact: Some users are receiving an error message stating "Unfortunately, something went wrong when creating the note" when attempting to generate notes within Scribe. Current Progress: Our team is currently investigating potential triggers behind these note generation failures to identify the root cause and deploy a fix. Next Update: An update will be provided as soon as more information becomes available or within the next 60 minutes. Affected components Accurx Scribe (Degraded performance)

Status: Resolved Current Status: Resolved - Scribe Note Generation Issues Fixed Summary of Impact: Users previously experienced an error message stating "Unfortunately, something went wrong when creating the note" when attempting to generate notes within Scribe. Current Progress: Our engineering team has identified and resolved the root cause of the note generation failures. Scribe is now fully operational, and notes can be generated normally. We will continue to monitor the system to ensure ongoing stability. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] "[email protected]": mailto:[email protected]. Thank you for your patience and we apologise for any inconvenience caused. Affected components Accurx Scribe (Operational)

Status: Investigating Summary of Impact: Users may experience delays or a complete failure when requesting two-factor authentication (2FA) SMS codes to log into Accurx. Current Progress: Our team is currently investigating potential triggers within our SMS delivery routing to identify why these codes are not being received. Next Update: We will provide an update as soon as more information becomes available or the situation changes.

Status: Identified Summary of Impact: Users are currently unable to receive two-factor authentication (2FA) SMS messages when attempting to log in to Accurx. This is due to connectivity issues experienced by our primary SMS provider. Current Progress: To resolve this, we are currently re-routing all 2FA messages through an alternative provider. We expect this re-routing to take effect and restore normal login services by 14:30. Next Update: 14:30

Status: Resolved Summary of Impact: Users were temporarily unable to receive Two-Factor Authentication (2FA) SMS messages when attempting to log in to Accurx due to connectivity issues with our primary messaging provider. Current Progress: The re-routing of 2FA messages to our alternative provider has been successfully completed. We have monitored the login rates and confirmed that text messages are delivering normally.

Status: Investigating We've received reports of a recent issue. Users are reporting that messages are failing to send. We're currently investigating this and will provide an update shortly. Next Update Due: 30 minutes Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)

Status: Identified We are currently experiencing an issue affecting the sending of SMS messages to patients. Some users may be unable to send messages, or experiencing errors when attempting to do so. Our engineering team has identified the root cause and has applied a fix - services are starting to stabilise. We are continuing to monitor closely and will provide a further update shortly. We apologise for the disruption this is causing. Next Update Due: 30 minutes Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)

Status: Monitoring A fix has been implemented and we are closely monitoring improvements. Summary Between approximately 11:13am and 11:49am BST today, users experienced significant failures when attempting to send messages to patients. What happened Our engineering team identified the issue and implemented a fix. All monitoring alerts have resolved and system performance is recovering. Current status Services have returned to normal. Users should be able to send messages successfully. We are continuing to monitor to ensure full stability. We apologise for the disruption caused. If you experienced any issues during this time, your messages may not have been sent and we'd encourage you to retry. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)

Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/. Affected components Accurx Desktop Toolbar (Operational) Accurx Web (Operational)