Is Accurx down?

Status: Investigating We're aware that practices in Northern Ireland accessing Accurx via VDI (Virtual Desktop Integration) may be experiencing issues. This follows an update released by the BSO (Business Services Organisation) last night. We're working directly with the BSO to resolve this as quickly as possible. In the meantime, affected users can access Accurx via Accurx Web "Accurx Web": http://web.accurx.com as a fallback, which is unaffected by this issue. We'll post updates here as we have them. Affected components Accurx Desktop Toolbar (Degraded performance)

Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here "Support Team by clicking here": https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Desktop Toolbar (Operational)

Status: Investigating We've received some reports of a recent issue affecting the generation of Scribe notes. We're experiencing longer than usual transcription latencies. We're currently investigating this and will provide an update shortly. Affected components Accurx Scribe (Degraded performance)

Status: Investigating We've identified the cause of this issue: one of our downstream providers is experiencing increased latency, which is impacting transcription. Please note that no audio has been lost; all recordings sent to us are in a backlog being processed, so users will experience a delay in receiving their notes. We're working on resolving this and will provide a further update shortly. Affected components Accurx Scribe (Degraded performance)

Status: Identified We've identified the cause of this issue: one of our downstream providers is experiencing increased latency, which is impacting transcription. Please note that no audio has been lost; all recordings sent to us are in a backlog being processed, so users will experience a delay in receiving their notes. We are continuing to work to resolve this and will continue to provide regular updates. Affected components Accurx Scribe (Degraded performance)

Status: Identified We are continuing to work with our partners to resolve this note latency issue and will continue to provide regular updates. Cause: one of our downstream providers is experiencing an incident that's resulting in increased latency of notes. Please note that no audio has been lost; all recordings sent to us are in a backlog being processed, so users will experience a delay in receiving their notes. Affected components Accurx Scribe (Degraded performance)

Status: Monitoring Systems show that Scribe Notes are beginning to generate successfully and the backlog of recording is decreasing. We are continuing to monitor this improved performance and will continue to provide regular updates. Affected components Accurx Scribe (Degraded performance)

Status: Resolved Between 11:30 am, Friday 4 September 2026 and 14:53 pm, Friday 4 September 2026, users experienced significant delays in generating Scribe notes. This was caused by degraded performance in a transcription service provider that Accurx Scribe relies on. Impact During this period, note generation was delayed for Scribe users. Recordings were safely retained throughout and placed in a backlog so no audio or data was lost. This backlog has now been processed, and Scribe notes are available to view under the “All Encounters” section of Scribe. Affected components Accurx Scribe (Operational)

Status: Investigating We are aware of an issue affecting Accurx Scribe for a small number of users and are investigating. At this time we've confirmed 2 users are affected. We will provide a further update within 30 minutes. Next Update Due: Affected components Accurx Web (Full outage) Accurx Scribe (Full outage)

Status: Investigating We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly. Next Update Due: Affected components Accurx Web (Degraded performance) Accurx Scribe (Degraded performance)

Status: Resolved Thank you for your patience and we apologise for any inconvenience caused. We are pleased to report that this issue is now resolved and normal services have resumed. If you are continuing to experience any problems, please reach out to our Support Team by clicking here: https://support.accurx.com/en/ or by emailing [email protected] Affected components Accurx Web (Operational) Accurx Scribe (Operational)

Status: Investigating Summary of Impact: Some users are experiencing a blank white screen and the toolbar freezing when attempting to use Accurx. Current Progress: Our engineering team is currently investigating potential triggers to identify the root cause and restore full service. Next Update: 1 hour Affected components Accurx Desktop Toolbar (Degraded performance)

Status: Resolved We have released a recent change that should fix the issue. Please restart your Accurx Desktop toolbar to see if this has improved on your side. Please let us know via our live chat if the issue persists. Apologies again for the inconvenience this has caused. Affected components Accurx Desktop Toolbar (Operational)

Status: Identified Summary An issue has been identified with the Scribe ‘Send to colleague’ flow where a consultation will be shown as ‘Sent to colleague’ even if a user exited the flow before clicking the final ‘Send’ button. In such cases, the letter/note will not have been sent. Impact The issue only affected cases where users selected the ‘Send to colleague’ button, but then abandoned the flow. If users completed the flow by clicking on the send button, the scribe note will have been sent successfully. We have contacted affected users and organisations directly, and are working on a fix for this issue. We will keep this page updated as we progress. If you have any immediate questions or concerns, please reach out to our Support Team. Affected components Accurx Scribe (Degraded performance)

Status: Monitoring Update A fix has been developed and is currently undergoing testing in a pilot environment. Pending successful verification, we expect to begin deploying this fix to all impacted users by 12:00 PM tomorrow. Next update: Tomorrow by 12:00 PM. If you have any immediate questions or concerns, please reach out to our Support Team. Affected components Accurx Scribe (Degraded performance)

Status: Monitoring Update We are continuing to carry out further tests across workspaces. Pending successful verification, we will deploying this fix to all impacted users. Next update: 15:00 PM. If you have any immediate questions or concerns, please reach out to our Support Team. Affected components Accurx Scribe (Degraded performance)

Status: Monitoring Update The proposed fix is being trialled at a single organisation. We are continuing to verify the success of this and we will deploy the change to all impacted users upon confirmation of success across all Send to colleague flows. If you have any immediate questions or concerns, please reach out to our Support Team. Affected components Accurx Scribe (Degraded performance)

Status: Monitoring Update A fix has been released to all impacted organisations and workspaces. Accurx will continue closely to monitor this incident and provide relevant data directly to assist those impacted. If you have any immediate questions or concerns, please reach out to our Support Team. Affected components Accurx Scribe (Operational)

Status: Monitoring Update Accurx is continuing to work with those impacted directly to provide relevant data and information If you have any immediate questions or concerns, please reach out to our Support Team. Affected components Accurx Scribe (Operational)

Status: Resolved A permanent fix to the "Send to Colleague" feature has been released and Accurx has directly contacted those impacted to share relevant data and information. A retro will be carried out, to identify further preventative actions and to inform improvements to future incident response, in due course. If you have any immediate questions or concerns, please reach out to our Support Team. Affected components Accurx Scribe (Operational)