Accurx experienced a minor incident on October 3, 2026 affecting Accurx Web and Accurx Desktop Toolbar, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 03, 2026, 09:46 AM UTC
Status: Investigating We've received reports of a recent issue affecting both Accurx Web and Accurx Desktop (Toolbar) users, who may see that the Video consultation button is greyed out. We're currently investigating this and will provide an update shortly. Affected components Accurx Desktop Toolbar (Degraded performance) Accurx Web (Degraded performance)
- resolved Oct 03, 2026, 10:14 AM UTC
Status: Resolved We've resolved this issue. The Video consultation option is only disabled when a message schedule is already applied. Once the schedule is removed (i.e., you use the Send Now option), the ability to click the Video consultation button appears again. Affected components Accurx Desktop Toolbar (Operational) Accurx Web (Operational)