Accurx experienced a minor incident on September 29, 2026 affecting EMIS Web, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 11:01 AM UTC
Status: Investigating We are currently addressing a service degradation issue affecting Accurx for practices using EMIS Web. Impacted Functionality • EMIS Attachments: Attachments from EMIS may fail to load or attach to outgoing messages. • Performance & Latency: Accurx may take longer than usual to open, send messages, or time out. Details & Current Status We have identified the root cause as a connectivity problem between Accurx and EMIS. Our technical team is working directly with EMIS engineering to resolve the issue as quickly as possible. Affected components EMIS Web (Degraded performance)
- resolved Sep 29, 2026, 04:42 PM UTC
Status: Resolved The issue affecting Accurx for EMIS Web practices has been fixed, and Accurx is working as normal. Impact & Cause Between approximately 10:50 and 12:15 BST today, some EMIS Web practices experienced errors or delays when composing messages or working with attachments in Accurx. This was caused by a service issue at EMIS, which they have acknowledged. Affected components EMIS Web (Operational)