Accurx experienced a minor incident on June 26, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 26, 2026, 11:39 AM UTC
Status: Investigating Summary of Impact: Users may experience delays or a complete failure when requesting two-factor authentication (2FA) SMS codes to log into Accurx. Current Progress: Our team is currently investigating potential triggers within our SMS delivery routing to identify why these codes are not being received. Next Update: We will provide an update as soon as more information becomes available or the situation changes.
- identified Jun 26, 2026, 01:16 PM UTC
Status: Identified Summary of Impact: Users are currently unable to receive two-factor authentication (2FA) SMS messages when attempting to log in to Accurx. This is due to connectivity issues experienced by our primary SMS provider. Current Progress: To resolve this, we are currently re-routing all 2FA messages through an alternative provider. We expect this re-routing to take effect and restore normal login services by 14:30. Next Update: 14:30
- resolved Jun 26, 2026, 01:33 PM UTC
Status: Resolved Summary of Impact: Users were temporarily unable to receive Two-Factor Authentication (2FA) SMS messages when attempting to log in to Accurx due to connectivity issues with our primary messaging provider. Current Progress: The re-routing of 2FA messages to our alternative provider has been successfully completed. We have monitored the login rates and confirmed that text messages are delivering normally.