Accurx experienced a minor incident on September 17, 2026 affecting Accurx Patient Facing Services, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 09:14 AM UTC
Status: Investigating We have identified a minor uptick in delivery rejections for SMS messages sent through BT gateways. • Impact: Minor. The vast majority of messages continue to deliver successfully, and overall delivery success rates remain within normal operational ranges. • Provider Action: The issue has been formally escalated to BT's technical engineering team for investigation and resolution. • Next Steps: We are actively monitoring delivery performance and will post updates as new information becomes available. Affected components Accurx Patient Facing Services (Degraded performance)
- monitoring Sep 17, 2026, 03:57 PM UTC
Status: Monitoring Update: We are continuing to work closely with our upstream provider to resolve intermittent delivery rejections affecting a small subset of practices. Key Information: • Limited Scope: We have confirmed that user impact is significantly lower than initially anticipated. The vast majority of practices are operating normally. • Provider Escalation: We are actively collaborating with the carrier to confirm the root cause and ensure full resolution. We are continuing to monitor message performance closely. Affected components Accurx Patient Facing Services (Degraded performance)
- resolved Sep 18, 2026, 02:29 PM UTC
Status: Resolved BT have now confirmed that the issue on their side has been fully resolved. SMS delivery through custom BT gateways is back to normal, and we've seen no further message rejections. We're sorry for any inconvenience or disruption this may have caused. Affected components Accurx Patient Facing Services (Operational)