Accurx incident
Investigating Reports of Blank Screens and Freezing on the Toolbar
Resolved after 43 minutes, affecting Accurx Desktop Toolbar, on August 26, 2026.
We have released a recent change that should fix the issue. Please restart your Accurx Desktop toolbar to see if this has improved on your side. Please let us know via our live chat if the issue persists. Apologies again for the inconvenience this has caused.
Affected components
Update timeline
- investigating Aug 26, 2026, 10:42 AM UTC
Summary of Impact: Some users are experiencing a blank white screen and the toolbar freezing when attempting to use Accurx. Current Progress: Our engineering team is currently investigating potential triggers to identify the root cause and restore full service. Next Update: 1 hour
- resolved Aug 26, 2026, 11:25 AM UTC
We have released a recent change that should fix the issue. Please restart your Accurx Desktop toolbar to see if this has improved on your side. Please let us know via our live chat if the issue persists. Apologies again for the inconvenience this has caused.
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