Accurx experienced a minor incident on August 3, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 03, 2026, 02:41 PM UTC
Status: Identified Current Status: Degraded Performance - Support Channels Summary of Impact: Users attempting to contact Accurx support via live chat or email may experience longer response times than normal. Live chat and email functionality remain active, but message processing is delayed due to degraded performance from our third-party customer support platform provider, Fin. Fin are investigating this and we are monitoring the provider's status page to stay informed on their investigation.
- resolved Aug 03, 2026, 06:56 PM UTC
Status: Resolved Normal services have resumed for Live Chat and Email support. The team will respond to any outstanding requests from tomorrow at 08:00 am.