Discharge & Intake issue
Affected: CarePort DischargeCarePort Intake
WellSky Outage History
WellSky is up right nowWellSky had 26 outages in the last 2 years totaling 323h 48m of downtime — averaging 1.1 incidents per month.
There were 26 WellSky outages since November 22, 2024 totaling 323h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
Connect issue
Affected: CarePort Connect
Timeline · 4 updates
- investigating Jun 22, 2026, 09:15 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- identified Jun 22, 2026, 09:28 PM UTC
WellSky has identified the issue causing delays in seeing new events in Connect. Next Update - 6/23/2026 at 8 AM CT
- identified Jun 23, 2026, 12:55 PM UTC
WellSky has identified the issue causing delays in displaying new events in Connect and is actively working toward a resolution. Next Update - 11 AM CT
- resolved Jun 23, 2026, 02:59 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
CarePort Referral Intake, Discharge, and Intake issue
Affected: CarePort Referral IntakeCarePort DischargeCarePort Intake
Timeline · 8 updates
- investigating Jun 02, 2026, 05:46 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- identified Jun 02, 2026, 05:59 PM UTC
WellSky has identified an issue impacting new and existing referrals causing some to have missing updates or static data. Next Update - 2:30 PM CT
- identified Jun 02, 2026, 07:36 PM UTC
WellSky has identified an issue impacting new and existing referrals causing some to have missing updates or static data. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 3:30 PM CT
- identified Jun 02, 2026, 08:30 PM UTC
WellSky continues to work on the resolution for an issue impacting new and existing referrals causing some to have missing updates or static data. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 5:00 PM CT
- identified Jun 02, 2026, 09:52 PM UTC
WellSky continues to work on the resolution for an issue impacting new and existing referrals causing some to have missing updates or static data. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 6/3 @ 9:00 AM CT
- identified Jun 03, 2026, 02:50 PM UTC
WellSky has corrected many of the impacted referrals and continues to work on identifying and correcting any additional referrals that are impacted. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 5 PM CT
- identified Jun 03, 2026, 09:13 PM UTC
WellSky has corrected many of the impacted referrals, and is continuing to validate that all impacted referrals are identified and corrected. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 6/4/2026 @ 12 PM CT
- resolved Jun 04, 2026, 04:15 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Discharge issue
Affected: CarePort Discharge
Timeline · 9 updates
Connect
Affected: CarePort Connect
Timeline · 7 updates
- identified Mar 16, 2026, 05:50 PM UTC
WellSky CarePort Connect has identified an issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS. Next Update - within 30 minutes
- identified Mar 16, 2026, 06:24 PM UTC
WellSky has identified the issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS. Next Update - within 30 minutes
- monitoring Mar 16, 2026, 06:55 PM UTC
WellSky has resolved the issue with ADT event processing. As we work to process the backlog, expect delays in ADT event notifications both in Connect and via email/SMS. We will update once the backlog is up-to-date. Next Update - At 4 PM CT
- monitoring Mar 16, 2026, 09:10 PM UTC
WellSky has resolved the issue with ADT event processing. As we work to process the backlog, expect delays in ADT event notifications both in Connect and via email/SMS. We will update once the backlog is up-to-date. Next Update - On 3/17 at 9 AM CT
- monitoring Mar 17, 2026, 01:07 PM UTC
WellSky continues to monitor ADT event notifications both in Connect and via email/SMS. Next Update - 12 PM CT
- monitoring Mar 17, 2026, 04:58 PM UTC
WellSky continues to monitor ADT event notifications both in Connect and via email/SMS. Next Update - 4 PM CT
- resolved Mar 17, 2026, 08:44 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
CP Connect Performance Degradation
Affected: CarePort Connect
Timeline · 4 updates
- investigating Mar 11, 2026, 12:58 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes
- monitoring Mar 11, 2026, 01:24 PM UTC
WellSky has resolved the issue causing degraded system performance. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
- monitoring Mar 11, 2026, 02:36 PM UTC
WellSky has resolved the issue causing degraded system performance. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
- resolved Mar 11, 2026, 04:04 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Care Management/Referral Management Incomplete Functionality
Affected: CarePort Care ManagementCarePort Referral Management
Timeline · 2 updates
- identified Mar 07, 2026, 01:53 AM UTC
WellSky has identified the issue causing issue in our referral workflow that may cause a patient’s new referral to be unintentionally shared with providers associated with prior referrals for that same patient after a patient choice is made. Customer Impact In a limited number of cases, providers who were part of earlier referrals may have visibility into a newly created referral when they should not. This could result in confusion or unexpected notifications but does not impact the completion or clinical accuracy of the referral itself. Next Update - 09th March by 08:00 AM
- resolved Mar 09, 2026, 01:54 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Discharge and Intake Performance Degradation
Affected: CarePort DischargeCarePort Intake
Timeline · 3 updates
- investigating Feb 23, 2026, 04:59 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes
- monitoring Feb 23, 2026, 05:32 PM UTC
WellSky has resolved the issue causing degraded system performance. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
- resolved Feb 23, 2026, 06:29 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Connect Issue issue
Affected: CarePort Connect
Timeline · 2 updates
- investigating Feb 18, 2026, 09:24 AM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- resolved Feb 18, 2026, 09:47 AM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Care Management Issue issue
Affected: CarePort Care Management
Timeline · 4 updates
- investigating Feb 18, 2026, 09:23 AM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Feb 18, 2026, 09:40 AM UTC
The Solution is currently unavailable and we are working to restore service. Next Update - within 30 minutes
- monitoring Feb 18, 2026, 10:21 AM UTC
WellSky has resolved the issue and the solution should now be available. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
- resolved Feb 18, 2026, 10:58 AM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Discharge & Intake Issue
Affected: CarePort DischargeCarePort Intake
Timeline · 4 updates
- investigating Feb 16, 2026, 06:10 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Feb 16, 2026, 06:14 PM UTC
WellSky is investigating an issue causing degraded system performance and notification delays. Next Update - within 30 minutes
- monitoring Feb 16, 2026, 06:44 PM UTC
WellSky has resolved the issue causing degraded system performance. However, users may still experience a temporary notification delay. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
- resolved Feb 16, 2026, 08:20 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Care Management & Transition Issue
Affected: CarePort Care ManagementCarePort Transition
Timeline · 3 updates
- investigating Dec 11, 2025, 04:59 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Dec 11, 2025, 05:09 PM UTC
WellSky is investigating an issue causing users to be unable to locate patient records, update records and send referrals. Next Update - within 30 minutes
- resolved Dec 11, 2025, 05:22 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Discharge Issue issue
Affected: CarePort DischargeCarePort Intake
Timeline · 4 updates
- investigating Dec 07, 2025, 05:31 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Dec 07, 2025, 05:32 PM UTC
We are continuing to investigate this issue.
- investigating Dec 07, 2025, 06:10 PM UTC
Wellsky is currently experiencing an issue that is causing users to receive a 503 service temporarily unavailable error. CarePort Discharge/Intake users are requested to clear their browser cache and cookies as a troubleshooting step. Next Update - within 30 minutes
- resolved Dec 07, 2025, 06:28 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Discharge Issue
Affected: CarePort Discharge
Timeline · 7 updates
- investigating Oct 28, 2025, 03:30 AM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Oct 28, 2025, 03:37 AM UTC
WellSky is investigating an issue with intermittent interface connectivity for both inbound and outbound connections. Next Update - within 60 minutes
- investigating Oct 28, 2025, 04:56 AM UTC
WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - within 60 minutes
- investigating Oct 28, 2025, 06:00 AM UTC
WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - 10/28 at 3:00 AM CT
- investigating Oct 28, 2025, 08:06 AM UTC
WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - 10/28 at 7:00 AM CT
- investigating Oct 28, 2025, 12:01 PM UTC
WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - 10/28 at 10:00 AM CT
- resolved Oct 28, 2025, 12:06 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Care Management Issue
Affected: CarePort Care Management
Timeline · 3 updates
- investigating Sep 28, 2025, 02:53 AM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Sep 28, 2025, 03:03 AM UTC
WellSky is investigating an issue causing interface message delays. Next Update - within 60 minutes
- resolved Sep 28, 2025, 03:35 AM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Transition, Care Management, Referral Management and Referral Intake Issue
Affected: CarePort Care ManagementCarePort Referral ManagementCarePort Referral IntakeCarePort Transition
Timeline · 13 updates
CarePort Discharge Issue
Affected: CarePort ConnectCarePort Discharge
Timeline · 7 updates
- investigating Sep 05, 2025, 08:05 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Sep 05, 2025, 08:17 PM UTC
WellSky is investigating an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 30 minutes
- investigating Sep 05, 2025, 08:43 PM UTC
WellSky continues to investigate an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 30 minutes
- investigating Sep 05, 2025, 08:50 PM UTC
WellSky continues to investigate an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 30 minutes
- identified Sep 05, 2025, 09:16 PM UTC
WellSky has identified an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 60 minutes
- monitoring Sep 05, 2025, 10:43 PM UTC
WellSky has resolved the issue that was causing a 500 Server Error when users attempted to print using the PrinterQ virtual printer. We will continue to monitor the situation closely throughout the weekend. If you experience any further issues, please contact Client Support. Workaround Available: In the meantime should you encounter any issues you may use the Inbound Fax option to attach documents Next Update - 9/8/2025 at 10 AM CT
- resolved Sep 06, 2025, 01:24 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Inadvertent Welcome Email (Please Read)
Affected: CarePort Care ManagementCarePort Referral ManagementCarePort Referral IntakeCarePort GuideCarePort ConnectCarePort InsightCarePort DischargeCarePort IntakeCarePort InteropCarePort Transition
Timeline · 2 updates
- monitoring Aug 22, 2025, 08:21 PM UTC
Dear Client, Earlier today, you may have received an email with the subject line “Welcome to WellSky Customer Community!” from “Coding” ([email protected]). This message was sent in error during internal testing. We want to reassure you that: The message is not malicious and is not a phishing attempt. Your account and information remain secure. No action is required on your part; please disregard the message. We apologize for any confusion this may have caused and appreciate your understanding. Sincerely, WellSky
- resolved Aug 25, 2025, 02:05 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Connect Issue
Affected: CarePort Connect
Timeline · 9 updates
Care Management, Referral Management, Discharge, and Intake
Affected: CarePort Care ManagementCarePort Referral ManagementCarePort ConnectCarePort DischargeCarePort Intake
Timeline · 8 updates
- investigating Jun 12, 2025, 06:40 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Jun 12, 2025, 06:43 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 07:05 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes
- investigating Jun 12, 2025, 07:23 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes
- investigating Jun 12, 2025, 07:36 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes
- investigating Jun 12, 2025, 07:57 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes
- investigating Jun 12, 2025, 08:22 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 1 hour
- resolved Jun 12, 2025, 08:44 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Intake Issue
Affected: CarePort Intake
Timeline · 3 updates
- investigating Apr 02, 2025, 07:35 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Apr 02, 2025, 08:12 PM UTC
WellSky is investigating an issue causing slowness and inaccessibility of the Intake tile. Next Update - within 30 minutes
- resolved Apr 02, 2025, 08:50 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Care Management and Discharge Issue
Affected: CarePort Care ManagementCarePort Discharge
Timeline · 4 updates
- investigating Mar 11, 2025, 02:40 AM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Mar 11, 2025, 02:57 AM UTC
The Solution is currently unavailable, and we are working to restore service. Next Update - within 30 minutes
- monitoring Mar 11, 2025, 03:30 AM UTC
WellSky has resolved the issue, and the solution should now be available. If clients need to take further actions for full resolution, put them here. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
- resolved Mar 11, 2025, 04:19 AM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Referral Management Performance Degradation
Affected: CarePort Referral Management
Timeline · 2 updates
- investigating Jan 04, 2025, 06:58 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes
- resolved Jan 04, 2025, 07:11 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Intake/Discharge Issue
Affected: CarePort Intake
Timeline · 3 updates
- investigating Dec 23, 2024, 04:09 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Dec 23, 2024, 04:22 PM UTC
WellSky is investigating an issue causing Jasper Reporting Service to be unavailable. Next Update - within 30 minutes
- resolved Dec 23, 2024, 04:33 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Guide Issue
Affected: CarePort Guide
Timeline · 5 updates
- investigating Nov 25, 2024, 08:13 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Nov 25, 2024, 08:26 PM UTC
WellSky is investigating an issue causing delays in launching Guide or pulling information back from Guide. This is affecting new referrals only. At this time there is no work around. Thank you for your patience while we investigate the error. Next Update - within 30 minutes
- investigating Nov 25, 2024, 08:58 PM UTC
WellSky is investigating an issue causing delays in launching Guide or pulling information back from Guide. This is affecting new referrals only. At this time there is no work around. Thank you for your patience while we investigate the error. Next Update - within 30 minutes
- investigating Nov 25, 2024, 09:29 PM UTC
WellSky is investigating an issue causing delays in launching Guide or pulling information back from Guide. This is affecting new referrals only. At this time there is no work around. Thank you for your patience while we investigate the error. Next Update - within 30 minutes
- resolved Nov 25, 2024, 09:42 PM UTC
The WellSky engineering team has resolved this issue and users can now resume pulling providers back into referrals. If you believe that you are still experiencing issues related to this, please contact our Support team.