WellSky experienced a minor incident on October 28, 2025 affecting CarePort Discharge, lasting 8h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 03:30 AM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Oct 28, 2025, 03:37 AM UTC
WellSky is investigating an issue with intermittent interface connectivity for both inbound and outbound connections. Next Update - within 60 minutes
- investigating Oct 28, 2025, 04:56 AM UTC
WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - within 60 minutes
- investigating Oct 28, 2025, 06:00 AM UTC
WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - 10/28 at 3:00 AM CT
- investigating Oct 28, 2025, 08:06 AM UTC
WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - 10/28 at 7:00 AM CT
- investigating Oct 28, 2025, 12:01 PM UTC
WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - 10/28 at 10:00 AM CT
- resolved Oct 28, 2025, 12:06 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.