WellSky experienced a minor incident on September 5, 2025 affecting CarePort Connect and CarePort Discharge, lasting 17h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2025, 08:05 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Sep 05, 2025, 08:17 PM UTC
WellSky is investigating an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 30 minutes
- investigating Sep 05, 2025, 08:43 PM UTC
WellSky continues to investigate an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 30 minutes
- investigating Sep 05, 2025, 08:50 PM UTC
WellSky continues to investigate an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 30 minutes
- identified Sep 05, 2025, 09:16 PM UTC
WellSky has identified an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 60 minutes
- monitoring Sep 05, 2025, 10:43 PM UTC
WellSky has resolved the issue that was causing a 500 Server Error when users attempted to print using the PrinterQ virtual printer. We will continue to monitor the situation closely throughout the weekend. If you experience any further issues, please contact Client Support. Workaround Available: In the meantime should you encounter any issues you may use the Inbound Fax option to attach documents Next Update - 9/8/2025 at 10 AM CT
- resolved Sep 06, 2025, 01:24 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.