WellSky experienced a major incident on March 16, 2026 affecting CarePort Connect, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 16, 2026, 05:50 PM UTC
WellSky CarePort Connect has identified an issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS. Next Update - within 30 minutes
- identified Mar 16, 2026, 06:24 PM UTC
WellSky has identified the issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS. Next Update - within 30 minutes
- monitoring Mar 16, 2026, 06:55 PM UTC
WellSky has resolved the issue with ADT event processing. As we work to process the backlog, expect delays in ADT event notifications both in Connect and via email/SMS. We will update once the backlog is up-to-date. Next Update - At 4 PM CT
- monitoring Mar 16, 2026, 09:10 PM UTC
WellSky has resolved the issue with ADT event processing. As we work to process the backlog, expect delays in ADT event notifications both in Connect and via email/SMS. We will update once the backlog is up-to-date. Next Update - On 3/17 at 9 AM CT
- monitoring Mar 17, 2026, 01:07 PM UTC
WellSky continues to monitor ADT event notifications both in Connect and via email/SMS. Next Update - 12 PM CT
- monitoring Mar 17, 2026, 04:58 PM UTC
WellSky continues to monitor ADT event notifications both in Connect and via email/SMS. Next Update - 4 PM CT
- resolved Mar 17, 2026, 08:44 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.