WellSky experienced a minor incident on July 18, 2025 affecting CarePort Connect, lasting 9h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2025, 04:33 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Jul 18, 2025, 04:38 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes
- investigating Jul 18, 2025, 04:44 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed. Next Update - within 30 minutes
- investigating Jul 18, 2025, 05:14 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed. Next Update - within 30 minutes
- investigating Jul 18, 2025, 05:49 PM UTC
WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed. Next Update - 4 PM CT
- investigating Jul 18, 2025, 08:44 PM UTC
WellSky continues to investigate an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed. Next Update - 6 PM CT
- investigating Jul 18, 2025, 11:28 PM UTC
WellSky continues to investigate an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed. Next Update - 9 PM CT.
- monitoring Jul 19, 2025, 12:17 AM UTC
WellSky has resolved the issue causing degraded system performance. Clients should no longer have trouble logging into accounts or loading pages. Extracts have resumed. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
- resolved Jul 19, 2025, 01:36 AM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.