WellSky incident
Transition, Care Management, Referral Management and Referral Intake Issue
WellSky experienced a critical incident on September 17, 2025 affecting CarePort Care Management and CarePort Referral Management and 1 more component, lasting 12h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2025, 04:19 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Sep 17, 2025, 04:23 PM UTC
WellSky is investigating an issue causing clinicals to not load for Transition users. Next Update - within 30 minutes
- investigating Sep 17, 2025, 04:57 PM UTC
WellSky is investigating an issue causing intermittent issues with clinicals not loading for Transition users. Next Update - within 30 minutes
- investigating Sep 17, 2025, 05:23 PM UTC
WellSky is investigating an issue causing intermittent issues with clinicals not loading for Transition users. Next Update - within 30 minutes
- investigating Sep 17, 2025, 05:57 PM UTC
WellSky is investigating an issue causing intermittent issues with clinicals not loading for Transition users. Next Update - within 60 minutes
- investigating Sep 17, 2025, 06:59 PM UTC
WellSky is investigating an issue causing all Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to access the application. Next Update - within 30 minutes
- investigating Sep 17, 2025, 07:33 PM UTC
WellSky is investigating an issue causing all Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to access the application. Next Update - within 30 minutes
- investigating Sep 17, 2025, 07:36 PM UTC
WellSky is investigating an issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. Next Update - within 30 minutes
- investigating Sep 17, 2025, 08:13 PM UTC
WellSky is investigating an issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. We are seeing incremental performance improvements as we work towards a full resolution. Next Update - within 30 minutes
- investigating Sep 17, 2025, 08:52 PM UTC
WellSky continues to investigate an issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. We are seeing incremental performance improvements as we work towards a full resolution. Next Update - within 30 minutes
- identified Sep 17, 2025, 09:28 PM UTC
WellSky continues to investigate an issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. We have an urgent maintenance scheduled for 8:00PM - 9:00PM CST tonight. We expect incremental performance improvements until final resolution. Next Update - by 9:15PM CST
- monitoring Sep 18, 2025, 02:24 AM UTC
WellSky has resolved the issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. We are still investigating the intermittent issue causing clinicals to not load for Transition users. We will continue to monitor closely over the next 60 minutes. If you are still experiencing performance issue, please reach out to support.
- resolved Sep 18, 2025, 04:34 AM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.