WebEx Outage History
WebEx is up right nowPingoru has recorded 90 incidents for WebEx: 90 in the last 12 months and 51 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 0 of 720 (0%) |
| May 2026 | 14 | 0 of 744 (0%) |
| June 2026 | 8 | 0 of 720 (0%) |
| July 2026 | 11 | 1 of 744 (0%) |
| August 2026 | 16 | 0 of 744 (0%) |
| September 2026 | 21 | 0 of 720 (0%) |
| October 2026 | 15 | 74 of 744 (10%) |
| November 2026 | 0 | 0 of 30 (0%) |
Incidents, newest first
Minor October 29, 2026 Webex Services: Some users may experience failures or delays with meeting creation, content sharing, mute controls, and participant roster updates 4h 31m Webex Meetings, Webex Calling, Webex Contact Center
Started Oct 29, 2026, 08:28 PM UTC· resolved Oct 30, 2026, 12:59 AM UTC
- investigating Oct 29, 2026, 08:28 PM UTC
Engineering is investigating an issue affecting multiple Webex Services in the US region. Users may experience meeting creation or join failures or delays, issues with content sharing or mute controls, participant roster update delays, dropped calls, or registration issues. Some Contact Center agents may not receive outbound dialed calls. We’re working to address the issue and apologize for the inconvenience. We’ll provide another update in thirty minutes, or sooner if more information becomes available.
- monitoring Oct 29, 2026, 08:42 PM UTC
Webex Services in the US region have recovered and are functioning as expected. We will continue to monitor to ensure service stability. Thank you for your patience during this service incident.
- identified Oct 29, 2026, 08:56 PM UTC
Engineering has determined that Webex Contact Center agents may continue to experience call delivery issues. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available.
- identified Oct 29, 2026, 09:03 PM UTC
Engineering has determined that Webex Contact Center agents may continue to experience call delivery issues. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available.
- monitoring Oct 29, 2026, 09:39 PM UTC
Webex Contact Center call delivery issues in the US region have recovered and services are functioning as expected. We will continue to monitor to ensure service stability. Thank you for your patience during this service incident.
- monitoring Oct 29, 2026, 09:43 PM UTC
The remaining Webex Contact Center call delivery issues in the US region have recovered, and services are currently functioning as expected. We will continue to monitor to ensure service stability. Thank you for your patience during this service incident.
- resolved Oct 30, 2026, 12:59 AM UTC
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Minor October 28, 2026 Gateway and Solutions: Some users may be unable to join meetings from video devices via Video Integration for Microsoft Teams (VIMT) 47m Gateway and Solutions
Started Oct 28, 2026, 09:09 PM UTC· resolved Oct 28, 2026, 09:56 PM UTC
- investigating Oct 28, 2026, 09:09 PM UTC
Engineering is investigating an issue where some users may be intermittently unable to join meetings from video devices via Video Integration for Microsoft Teams (VIMT). We will provide an update within one hour or sooner if additional information becomes available. Thank you for your continued patience as we address this service incident.
- investigating Oct 28, 2026, 09:13 PM UTC
Engineering is investigating an issue where some users may be intermittently unable to join meetings from video devices via Video Integration for Microsoft Teams (VIMT). We will provide an update within one hour or sooner if additional information becomes available. Thank you for your patience as we address this service incident.
- identified Oct 28, 2026, 09:29 PM UTC
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur. Thank you for your continued patience as we address this service incident.
- monitoring Oct 28, 2026, 09:35 PM UTC
Engineering has completed all required mitigation activities and restored service for Video Integration for Microsoft Teams (VIMT). We are monitoring closely to confirm continued stability. We appreciate your patience while we addressed this service incident.
- resolved Oct 28, 2026, 09:56 PM UTC
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Minor October 23, 2026 Developer API: Some Cisco-owned Webex bots are currently unable to receive or respond to user messages 1h 33m Developer API
Started Oct 23, 2026, 01:40 PM UTC· resolved Oct 23, 2026, 03:13 PM UTC
- investigating Oct 23, 2026, 01:40 PM UTC
Engineering is investigating an issue impacting the ability of some Webex bots to respond to user commands. Some users may experience failures when attempting to get a response from their Webex bots. This issue is impacting all regions. We will provide another update within one hour or sooner if additional information becomes available.
- identified Oct 23, 2026, 01:49 PM UTC
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur. Thank you for your continued patience as we address this service incident.
- identified Oct 23, 2026, 02:01 PM UTC
Engineering continues to implement mitigation measures to address this issue. We apologize for the inconvenience this may cause and will provide another update within one hour, or sooner if new information becomes available.
- monitoring Oct 23, 2026, 02:46 PM UTC
Engineering has completed remediation activities and services are now restored. We will continue to monitor to ensure service stability.
- resolved Oct 23, 2026, 03:13 PM UTC
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Minor October 22, 2026 Collaboration Control Hub: Customers in the US region may experience intermittent errors or latency with user licensing, provisioning, and batch user management actions 2h 57m Collaboration Control Hub
Started Oct 22, 2026, 04:38 PM UTC· resolved Oct 22, 2026, 07:35 PM UTC
- investigating Oct 22, 2026, 04:38 PM UTC
Engineering is investigating an issue affecting user management, user licensing, and provisioning in Collaboration Control Hub for customers in the US region. Administrators may experience intermittent failures or latency when performing licensing, provisioning, or batch user management actions, including license updates and bulk user deletion jobs. We are working to restore the service and apologize for any inconvenience caused.
- investigating Oct 22, 2026, 04:40 PM UTC
Engineering is investigating an issue affecting user management, user licensing, and provisioning in Collaboration Control Hub for customers in the US region. Administrators may experience intermittent failures or latency when performing licensing, provisioning, or batch user management actions, including license updates and bulk user deletion jobs. We will provide another update within one hour or sooner if additional information becomes available.
- identified Oct 22, 2026, 05:09 PM UTC
Engineering has identified the issue affecting user management, user licensing, and provisioning in Collaboration Control Hub for customers in the US region. Administrators may experience intermittent failures or latency when performing licensing, provisioning, or batch user management actions, including license updates and bulk user deletion jobs. Engineering is working to restore service stability. We will provide another update within one hour or sooner if additional information becomes available. Thank you for your continued patience as we address this service incident.
- identified Oct 22, 2026, 06:04 PM UTC
Engineering continues working to mitigate the issue and restore service stability. We will provide another update within one hour or sooner if additional information becomes available. Thank you for your continued patience as we address this service incident.
- monitoring Oct 22, 2026, 07:07 PM UTC
Engineering has mitigated the impact on Collaboration Control Hub user management, licensing, and provisioning workflows. We will continue to monitor to ensure service stability. Thank you for your patience as we addressed this service incident.
- resolved Oct 22, 2026, 07:35 PM UTC
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Minor October 22, 2026 Webex Contact Center: Some agents may experience latency in real-time reporting in Analyzer 3h 18m Webex Contact Center
Started Oct 22, 2026, 04:18 PM UTC· resolved Oct 22, 2026, 07:36 PM UTC
- investigating Oct 22, 2026, 04:18 PM UTC
Engineering is investigating an issue where some Webex Contact Center agents may experience latency in real-time reporting in Analyzer. Real-time agent data on the supervisor desktop is not affected. We will provide the next update in one hour or sooner should significant progress occur. We are working towards restoring the service and apologize for any inconvenience this may cause.
- identified Oct 22, 2026, 04:28 PM UTC
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur. Thank you for your continued patience as we address this service incident.
- identified Oct 22, 2026, 05:30 PM UTC
Engineering continues to implement mitigation measures to address the issue causing some Webex Contact Center agents to experience latency in real-time reporting in Analyzer. We will provide the next update in one hour, or sooner if significant progress is made. Thank you for your continued patience as we address this service incident.
- identified Oct 22, 2026, 06:27 PM UTC
Engineering continues to work toward resolving the remaining delays in real-time reporting for Analyzer. We are monitoring the environment closely to ensure full-service stability and will provide an update in four hours, or sooner if significant progress occurs. We apologize for the inconvenience and appreciate your continued patience.
- monitoring Oct 22, 2026, 07:15 PM UTC
Engineering has completed all the required mitigation activities and resolved the issue that caused some Webex Contact Center agents to experience latency in real-time reporting in Analyzer in the US region. We are continuing to monitor the environment closely to ensure ongoing service stability.
- resolved Oct 22, 2026, 07:36 PM UTC
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Minor October 19, 2026 Webex Meetings: Users may experience intermittent failures with the Call Me feature and PSTN 16h 18m
Started Oct 19, 2026, 08:12 PM UTC· resolved Oct 20, 2026, 12:30 PM UTC
- investigating Oct 19, 2026, 08:12 PM UTC
Engineering is investigating an issue impacting PSTN dial-in calls and the Call Me feature in Webex Meetings. Affected users may experience dead air instead of a successful audio connection. We apologize for any inconvenience this may cause. We will provide another update within one hour or sooner if additional information becomes available.
- investigating Oct 19, 2026, 11:13 PM UTC
Engineering continues to investigate the issue affecting PSTN dial-in calls and the Call Me feature in Webex Meetings. Affected users may experience dead air instead of a successful audio connection. As a workaround, users can join meetings using VoIP. Since the issue is intermittent, users can also try calling again. We appreciate your patience as we work to restore service. We will provide another update within four hours, or sooner if additional information becomes available.
- investigating Oct 20, 2026, 01:13 AM UTC
Engineering continues to investigate the issue. As workarounds, users can join meetings using VoIP or try calling again, as the issue is intermittent. We will provide another update within four hours, or sooner if additional information becomes available.
- monitoring Oct 20, 2026, 01:53 AM UTC
Engineering has completed remediation activities and services are now restored. We will continue to monitor to ensure service stability.
- resolved Oct 20, 2026, 12:30 PM UTC
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Minor October 18, 2026 Dedicated Instance/UCM Cloud - Extension mobility login and provisioning failures 15h 11m
Started Oct 18, 2026, 06:56 AM UTC· resolved Oct 18, 2026, 10:08 PM UTC
- investigating Oct 18, 2026, 06:57 AM UTC
Engineering is investigating an issue which is causing extension mobility login and provisioning failures for a small subset of customers in the US region. We apologize for any inconvenience this may cause. We will provide another update within one hour or sooner if we have additional information.
- identified Oct 18, 2026, 07:26 AM UTC
Engineering has identified the issue and is working towards service restoration. We will continue to monitor the situation and provide the next update in one hour, or earlier if there is a significant update. Thank you for your patience as we address this service incident.
- identified Oct 18, 2026, 08:30 AM UTC
Engineering continues to implement mitigation measures to address the extension mobility login and provisioning failures. We apologize for the inconvenience this may cause and will provide another update within 4 hours, or sooner if information is available.
- identified Oct 18, 2026, 08:51 AM UTC
Engineering teams are actively working to implement resolution measures to restore extension mobility login and provisioning services. We regret any disruption this may cause to your operations and will provide a follow-up status report within 8 hours, or sooner should further information become available.
- identified Oct 18, 2026, 03:49 PM UTC
Our engineering team is actively executing mitigation strategies to resolve the ongoing issues. We apologize for the service disruption and remain committed to restoring normal operations. A follow-up report will be provided within 8 hours, or as soon as significant new information becomes available.
- monitoring Oct 18, 2026, 10:08 PM UTC
Engineering has completed all the required mitigation activities and resolved the issue that caused the extension mobility login and provisioning failures in the US region. We are continuing to monitor the environment closely to ensure ongoing service stability.
- resolved Oct 18, 2026, 11:31 PM UTC
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Minor October 16, 2026 Webex Meetings: Some users may experience intermittent failures with Closed Captioning 1h 10m
Started Oct 16, 2026, 02:03 PM UTC· resolved Oct 16, 2026, 03:13 PM UTC
- investigating Oct 16, 2026, 02:03 PM UTC
Engineering is investigating an issue impacting Closed Captioning for Webex Meetings. Affected users may encounter intermittent failures with Closed Captioning and/or transcription services in meetings. We will provide the next update in one hour or sooner should significant progress occur. We are working towards restoring services and apologize for the inconvenience this may cause.
- identified Oct 16, 2026, 02:15 PM UTC
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur. Thank you for your continued patience as we address this service incident.
- monitoring Oct 16, 2026, 02:35 PM UTC
Engineering has completed remediation activities and services are now restored. In addition to resolving the previously reported intermittent issues with Closed Captioning and transcription, our teams are confirming the full restoration of all Webex Meetings integrations, including scheduled-meeting notifications, the meeting list, and One Button to Join functionality. We are continuing to monitor the environment closely to ensure ongoing service stability.
- resolved Oct 16, 2026, 03:13 PM UTC
Services remain healthy and stable and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Minor October 15, 2026 Webex Meetings: Users may experience one-way audio or dead air when using Call Me during meetings 3h 9m
Started Oct 15, 2026, 04:20 PM UTC· resolved Oct 15, 2026, 07:30 PM UTC
- investigating Oct 15, 2026, 04:22 PM UTC
Engineering is investigating an issue where some users may experience dead air or one-way audio when using the Call Me feature during meetings. As a workaround, users may be able to join audio using computer audio or direct dial-in with the meeting number and attendee ID while the investigation continues. We apologize for any inconvenience this may cause. We will provide another update within one hour or sooner if we have additional information.
- investigating Oct 15, 2026, 05:20 PM UTC
Engineering continues to investigate the issue where some users may experience dead air or one-way audio when using the Call Me feature during meetings. We apologize for any inconvenience this may cause. We will provide another update within four hours or sooner if we have additional information.
- identified Oct 15, 2026, 06:51 PM UTC
Engineering has identified the issue and is working towards service restoration. We will continue to monitor the situation and provide the next update in four hours, or earlier if there is a significant update. Thank you for your patience as we address this service incident.
- monitoring Oct 15, 2026, 07:01 PM UTC
Engineering has completed remediation activities and services are now restored. We will continue to monitor to ensure service stability.
- resolved Oct 15, 2026, 07:30 PM UTC
Services remain healthy and stable and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Minor October 11, 2026 Webex Contact Center Enterprise: Intermittent Agent Desktops and Console access failures in the US region 6h 10m
Started Oct 11, 2026, 10:23 AM UTC· resolved Oct 11, 2026, 04:34 PM UTC
No vendor updates were posted for this incident.
Minor October 10, 2026 Webex Calling: Inbound call failures impacting Cisco Calling Plan users in the Canada region 2h 33m
Started Oct 10, 2026, 06:55 PM UTC· resolved Oct 10, 2026, 09:29 PM UTC
No vendor updates were posted for this incident.
Minor October 9, 2026 Webex Contact Center: Callers may experience IVR delays and intermittent failures connecting to agents in the US region 1h 4m
Started Oct 09, 2026, 10:56 PM UTC· resolved Oct 10, 2026, 12:01 AM UTC
No vendor updates were posted for this incident.
Minor October 7, 2026 Developer API: Users may be unable to load the My Apps page in Developer Portal 50m
Started Oct 07, 2026, 04:17 PM UTC· resolved Oct 07, 2026, 05:08 PM UTC
No vendor updates were posted for this incident.
Minor October 2, 2026 Collaboration Control Hub: Data errors in Workspaces CSV files exported for bulk management 6h 3m
Started Oct 02, 2026, 12:47 PM UTC· resolved Oct 02, 2026, 06:51 PM UTC
No vendor updates were posted for this incident.
Minor October 1, 2026 Developer API: Users may be unable to load the My Apps page in Developer Portal 11h 15m
Started Oct 01, 2026, 11:16 PM UTC· resolved Oct 02, 2026, 10:31 AM UTC
No vendor updates were posted for this incident.
Minor September 30, 2026 Webex Contact Center Enterprise: Users in EMEA may experience intermittent connectivity issues –
Started Sep 30, 2026, 05:26 PM UTC· resolved Sep 30, 2026, 05:26 PM UTC
No vendor updates were posted for this incident.
Minor September 30, 2026 Webex Contact Center: Some users may experience dead air or one-way audio –
Started Sep 30, 2026, 06:25 AM UTC· resolved Sep 30, 2026, 06:25 AM UTC
No vendor updates were posted for this incident.
Minor September 30, 2026 Webex Services: Multiple services degradation in APAC region –
Started Sep 30, 2026, 04:58 AM UTC· resolved Sep 30, 2026, 04:58 AM UTC
No vendor updates were posted for this incident.
Minor September 24, 2026 Gateway and Solutions: Some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT –
Started Sep 24, 2026, 04:57 PM UTC· resolved Sep 24, 2026, 04:57 PM UTC
No vendor updates were posted for this incident.
Minor September 23, 2026 Collaboration Control Hub: Administrators are unable to access the App Integrations page –
Started Sep 23, 2026, 07:22 PM UTC· resolved Sep 23, 2026, 07:22 PM UTC
No vendor updates were posted for this incident.
Minor September 23, 2026 Webex Services: Login failures for the Webex API service in the APAC region –
Started Sep 23, 2026, 02:21 PM UTC· resolved Sep 23, 2026, 02:21 PM UTC
No vendor updates were posted for this incident.
Minor September 23, 2026 Webex Meetings: Users may be unable to configure or use translations –
Started Sep 23, 2026, 01:47 AM UTC· resolved Sep 23, 2026, 01:47 AM UTC
No vendor updates were posted for this incident.
Minor September 22, 2026 Webex Contact Center Enterprise: Users may experience intermittent agent desktop sign-in failures and agent logouts –
Started Sep 22, 2026, 08:19 PM UTC· resolved Sep 22, 2026, 08:19 PM UTC
No vendor updates were posted for this incident.
Minor September 21, 2026 Webex Contact Center: Some agents in the US region may have been disconnected from the agent desktop –
Started Sep 21, 2026, 07:30 PM UTC· resolved Sep 21, 2026, 07:30 PM UTC
No vendor updates were posted for this incident.
Minor September 19, 2026 Cisco BroadCloud: Users in the EU region are unable to access the Rialto Market portals –
Started Sep 19, 2026, 02:52 PM UTC· resolved Sep 19, 2026, 02:52 PM UTC
No vendor updates were posted for this incident.