WebEx Outage History

Component Status: Government / Gateway and Solutions - N. America (West) - degraded_performance Government / Gateway and Solutions - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue causing Video Integration for Microsoft Teams (VIMT) calls to fail. We are working to restore service and apologize for any inconvenience this may cause. We will provide the next update in one hour, or sooner if there is a significant change in status. Sep 15, 20:15 UTC

Component Status: Government / Webex Calling - N. America (West) - degraded_performance Government / Webex Calling - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue affecting call recordings. Calls are working as expected, but recordings may not be available after the calls end. We are working to restore the service and apologize for any inconvenience this may cause. We will provide another update within 30 minutes or sooner if more information becomes available. Sep 11, 20:16 UTC

Component Status: Government / Developer API - N. America (West) - degraded_performance Government / Developer API - N. America (East) - degraded_performance Regions: N. America (East), N. America (West) investigating - Engineering is investigating an issue that may impact webhook functionality. This may result in failures with bots, notifications, or any other functionality utilizing webhooks. We will provide the next update in 30 minutes or sooner if new information becomes available. We are working to restore the service and apologize for any inconvenience this may cause. Sep 10, 19:16 UTC

Component Status: Commercial / Gateway and Solutions - N. America (West) - degraded_performance Commercial / Gateway and Solutions - N. America (East) - degraded_performance Regions: N. America (East), N. America (West) investigating - Engineering is investigating an issue where some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT. This issue is impacting users in the US region. We will provide the next update in 30 minutes or sooner if new information becomes available. Thank you for your patience while we work to address this service incident. Sep 8, 13:52 UTC

Component Status: Commercial / Webex Calling - South America - degraded_performance Commercial / Webex Calling - Canada - degraded_performance Commercial / Webex Calling - N. America (West) - degraded_performance Commercial / Webex Calling - EMEA - degraded_performance Commercial / Webex Calling - ANZ - degraded_performance Commercial / Webex Calling - N. America (East) - degraded_performance Commercial / Webex Calling - APAC - degraded_performance Regions: N. America (West), N. America (East), South America, Canada, APAC, EMEA, ANZ investigating - Engineering is investigating an issue impacting users ability to add or delete Webex Calling devices in Webex Control Hub. We are working to restore the service and apologize for any inconvenience this may cause. Sep 6, 11:57 UTC

Component Status: Government / Gateway and Solutions - N. America (West) - major_outage Government / Gateway and Solutions - N. America (East) - major_outage Regions: N. America (East), N. America (West) investigating - Engineering is investigating an issue where some users may be unable to start Instant Connect meetings in the Webex for Government environment. Affected users may receive an error when attempting to start a meeting. We are working to restore the service and apologize for any inconvenience caused. Aug 31, 17:34 UTC

Component Status: Commercial / Dedicated Instance/UCM Cloud - N. America (West) - degraded_performance Regions: N. America (West) investigating - Engineering is investigating connectivity issues with proxy server 69.168.16.27. The impact includes licensing compliance alarms, inaccessible CyberArk/Expressway services, and blocked UC app agent reachability from Control Hub. We appreciate your patience while we address this issue and apologize for any inconvenience this may cause." Aug 23, 10:01 UTC

Component Status: Commercial / Dedicated Instance/UCM Cloud - N. America (West) - degraded_performance Commercial / Dedicated Instance/UCM Cloud - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue where some users may experience phone registration failures in the US region. We will provide the next update in one hour or sooner if new information becomes available. We appreciate your patience while we address this issue and apologize for any inconvenience this may cause. Aug 21, 16:58 UTC

Component Status: Commercial / Webex Contact Center - EMEA - degraded_performance Regions: EMEA investigating - Engineering is investigating an issue impacting Webex Contact Center users utilising campaign calls in EU region. Webex Contact Center users may experience failures utilising campaign calls. We are working to restore the service as soon as possible and apologize for any inconvenience this may cause. Aug 21, 09:21 UTC

Component Status: Commercial / Webex Control Hub - EMEA - degraded_performance Commercial / Webex Meetings - EMEA - degraded_performance Regions: EMEA investigating - Engineering is investigating an issue impacting multiple services in EU region. Some users may have experienced intermittent video call join failures, in meeting services like roster , calendar and mute/unmute functionalities and issues with IVR services between 06:38 - 07:11 UTC. Issue has been resurfaced impacting multiple services and is still being investigated. We are working to restore the service as soon as possible and will provide the next update in 30 minutes or sooner if new information becomes available apologize for any inconvenience this may cause. Aug 21, 07:48 UTC

Component Status: Government / Webex Calling - N. America (East) - degraded_performance Regions: N. America (East) investigating - Engineering is investigating an issue impacting voicemail transcription in the Webex for Government environment. Users may experience delayed or unavailable voicemail transcriptions while the issue is ongoing. We will provide the next update within 1 hour, or sooner if new information becomes available. We appreciate your patience while we address this service incident. Aug 17, 15:02 UTC

Component Status: Commercial / Webex Calling - EMEA - degraded_performance Commercial / Webex Meetings - EMEA - degraded_performance Regions: EMEA investigating - Engineering is investigating an issue affecting Webex Meetings and calling services in Europe and Africa. Some users may be unable to start or join meetings, and calling services may also be impacted. We will provide the next update in 30 minutes or sooner if new information becomes available. We appreciate your patience while we address this service incident. Aug 15, 03:19 UTC

Component Status: Commercial / Webex for BroadWorks - South America - degraded_performance Commercial / Webex for BroadWorks - Canada - degraded_performance Commercial / Webex for BroadWorks - N. America (West) - degraded_performance Commercial / Webex for BroadWorks - EMEA - degraded_performance Commercial / Webex for BroadWorks - ANZ - degraded_performance Commercial / Webex for BroadWorks - N. America (East) - degraded_performance Commercial / Webex for BroadWorks - APAC - degraded_performance Regions: N. America (West), N. America (East), South America, Canada, EMEA, APAC, ANZ investigating - Engineering is investigating a global provisioning issue affecting new site and order creation for wholesale and Webex for BroadWorks customers. Existing sites are not affected. We will provide the next update in 30 minutes or sooner if new information becomes available. We appreciate your patience while we address this service incident. Aug 12, 17:47 UTC

Regions: N. America (West), N. America (East), South America, Canada, EMEA, APAC, ANZ investigating - Engineering is investigating an issue impacting the push notification service for Webex for BroadWorks. Users of Webex for BroadWorks using the Webex App for mobile are not receiving incoming call notifications on their mobile phones. There are no issues with making outbound calls or answering incoming calls on a laptop or desk phone. We are working to restore services and apologize for the inconvenience this may cause. Aug 12, 06:31 UTC

Component Status: Commercial / Webex Calling - N. America (West) - degraded_performance Commercial / Webex Calling - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue impacting Webex Calling for users in the US region. Affected users may experience complete loss of media or one-way audio for PSTN calls. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore services as quickly as possible and apologize for the inconvenience this may cause. Aug 7, 14:57 UTC

Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Regions: N. America (West) investigating - Engineering is investigating an issue impacting the Webex AI Agent autonomous service in the US West Coast region. Calls to Webex Contact Center Orgs using the Webex AI Agent autonomous service call flow in the US West Coast region may fail intermittently. We are working to restore services and apologize for the inconvenience this may cause. Aug 6, 05:45 UTC

Component Status: Commercial / Dedicated Instance/UCM Cloud - South America - degraded_performance Commercial / Dedicated Instance/UCM Cloud - Canada - degraded_performance Commercial / Dedicated Instance/UCM Cloud - N. America (West) - degraded_performance Commercial / Dedicated Instance/UCM Cloud - N. America (East) - degraded_performance Regions: N. America (West), N. America (East), South America, Canada identified - Engineering has identified an issue impacting multiple Dedicated Instance/UCM Cloud services. Impacted users may experience service failover notifications, phone re-registrations, and ungraceful-shutdown notification alerts. Engineering is continuing to validate alerts and monitoring affected customers. We will provide the next update in one hour or sooner if new information becomes available. We appreciate your patience while we work to restore services and apologize for the inconvenience this may cause. Aug 5, 12:48 UTC

Component Status: Government / Webex Meetings - N. America (West) - degraded_performance Government / Webex Meetings - N. America (East) - degraded_performance Government / Webex Control Hub - N. America (West) - degraded_performance Government / Webex Control Hub - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is currently investigating an issue affecting the delivery of password reset emails for some users. This is impacting the delivery of password reset emails for Webex Control Hub and Webex Meetings. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore service and apologize for any inconvenience this may cause. Aug 4, 16:44 UTC

Component Status: Commercial / Webex Control Hub - N. America (West) - major_outage Commercial / Webex Control Hub - N. America (East) - major_outage Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue preventing some administrators in the US region from accessing the Webex Control Hub. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore the service and apologize for any inconvenience this may cause Aug 3, 15:17 UTC