WebEx Outage History

Component Status: Commercial / Webex Calling - N. America (West) - degraded_performance Commercial / Webex Calling - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue causing login failures for users attempting to access the Webex Attendant Console through both the Webex Client app and direct URL. Once logged in, some users may also experience problems loading queues and other console features. This issue is affecting users in the US region and impacts their ability to sign in and manage calls through the console. We are working to restore the service and apologize for any inconvenience this may cause. Jun 17, 20:51 UTC

Component Status: Commercial / Webex Contact Center - South America - degraded_performance Commercial / Webex Contact Center - Canada - degraded_performance Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - EMEA - degraded_performance Commercial / Webex Contact Center - ANZ - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Commercial / Webex Contact Center - APAC - degraded_performance Regions: N. America (West), N. America (East), South America, Canada, EMEA, APAC, ANZ investigating - Engineering is investigating an issue that is causing Webex Contact Center Agents to experience latency and or failures in AI summaries during mid-call, transfer, or wrap-up events. We are working towards service restoration and apologize for any inconvenience this may cause. Jun 11, 02:45 UTC

Component Status: Commercial / Slido - South America - major_outage Commercial / Slido - Canada - major_outage Commercial / Slido - N. America (West) - major_outage Commercial / Slido - EMEA - major_outage Commercial / Slido - ANZ - major_outage Commercial / Slido - N. America (East) - major_outage Commercial / Slido - APAC - major_outage Regions: N. America (West), N. America (East), Canada, APAC, ANZ, EMEA, South America investigating - Engineering is investigating an issue causing login failures for users attempting to sign in to their Slido accounts by visiting slido.com. This issue is not impacting users in the EU region. We are working toward restoring services and apologize for the inconvenience this may cause. Jun 10, 09:09 UTC

Component Status: Commercial / Dedicated Instance/UCM Cloud - N. America (West) - degraded_performance Commercial / Dedicated Instance/UCM Cloud - ANZ - degraded_performance Commercial / Dedicated Instance/UCM Cloud - N. America (East) - degraded_performance Regions: N. America (West), N. America (East), ANZ investigating - Engineering is investigating an issue where Webex Dedicated Instance customers are unable to access the DI CUCM user interface through cross-launch in Control Hub. The issue affects customers in the US and ANZ regions. We appreciate your patience while we address this service incident. Jun 4, 16:22 UTC

Component Status: Commercial / Webex Contact Center Enterprise - N. America (West) - major_outage Commercial / Webex Contact Center Enterprise - N. America (East) - major_outage Regions: N. America (West), N. America (East) investigating - Engineering is investigating reports of service degradation in the Webex Contact Center Enterprise environment. We are currently conducting a comprehensive impact assessment and will provide an update as new information becomes available. We are working to restore the service and apologize for any inconvenience this may cause. May 30, 01:35 UTC

Component Status: Commercial / Webex Contact Center - Canada - degraded_performance Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - EMEA - degraded_performance Commercial / Webex Contact Center - ANZ - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Commercial / Webex Contact Center - APAC - degraded_performance Regions: N. America (West), N. America (East), Canada, EMEA, APAC, ANZ investigating - Engineering is investigating an issue causing AI summary failures during mid-call, transfer, and wrap-up events for agents. We are working to restore the service and apologize for any inconvenience this may cause. May 26, 16:23 UTC

Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue that is causing agents to experience disruptions to call delivery and call control operations. We are working towards service restoration and apologize for any inconvenience this may cause. May 22, 01:59 UTC

Component Status: Government / Webex Control Hub - N. America (West) - degraded_performance Government / Webex Control Hub - N. America (East) - degraded_performance Regions: N. America (East), N. America (West) investigating - Engineering is investigating an issue preventing some administrators from accessing meeting quality data using the API or in Webex Control Hub. We are working towards restoring services and apologize for the inconvenience this may cause. May 19, 19:59 UTC

Component Status: Commercial / Webex Contact Center - N. America (West) - major_outage Commercial / Webex Contact Center - N. America (East) - major_outage Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue where some Webex Contact Center users in the US region may experience errors when accessing real-time reports and dashboard visualizations within the Analyzer UI. We are working to restore the service and apologize for any inconvenience this may cause. May 19, 11:54 UTC

Component Status: Commercial / Webex Meetings - EMEA - degraded_performance Regions: EMEA investigating - Engineering is investigating an issue that is causing meeting join failures for users in the EU region. Users are advised to retry, since the issue is intermittent. We are working towards service restoration and apologize for any inconvenience this may cause. May 19, 08:06 UTC

Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue impacting Webex Contact Center users in US region. Affected agents may experience intermittent call failures. We are working to restore the service and apologize for any inconvenience this may cause. May 18, 16:19 UTC

Component Status: Commercial / Cisco BroadCloud - N. America (West) - degraded_performance Commercial / Cisco BroadCloud - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue where some customers are unable to load Calling Analytics within the Rialto portal. This issue is impacting customers in the US region. We are working to restore the service and apologize for any inconvenience caused. May 12, 17:39 UTC

Component Status: Government / Webex Control Hub - N. America (West) - major_outage Government / Webex Control Hub - N. America (East) - major_outage Regions: N. America (West), N. America (East) investigating - Engineering is currently investigating an issue that is preventing Webex Control Hub Administrators of the Webex for Government orgs from accessing the Analytics data. The data is not populating as intended. We are working towards service restoration and apologize for any inconvenience this may cause. May 6, 03:51 UTC

Component Status: Commercial / Webex Calling - Canada - degraded_performance Commercial / Webex Calling - N. America (West) - degraded_performance Commercial / Webex Calling - EMEA - degraded_performance Commercial / Webex Calling - N. America (East) - degraded_performance Commercial / Webex Calling - APAC - degraded_performance Regions: N. America (West), N. America (East), Canada, EMEA, APAC investigating - Engineering is investigating an issue impacting Webex Calling call recording. Call recordings are failing for some users in the US, Canada, Japan, and EU regions. Some users may hear a recording failure announcement during their calls. For organizations with mandatory call recording enabled, users will hear a recording failure notification and the call will be disconnected. For other organizations, calls will continue without notification, but the recording will be unavailable afterward. We appreciate your patience while we address this service incident. May 5, 13:28 UTC

Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue impacting Webex Contact Center users in the US region, where some may experience intermittent dead air while utilizing the AI Agent. We are working to restore services as quickly as possible and apologize for any inconvenience this may cause. May 4, 19:15 UTC

Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue impacting real-time reporting. Webex Contact Center admins in the US region may experience delays or intermittent failures when attempting to retrieve the Agent real-time reports within the Analyzer. We are working towards restoring services and apologize for the inconvenience this may cause. May 4, 17:16 UTC

Component Status: Commercial / Webex Contact Center - EMEA - major_outage Commercial / Webex Calling - EMEA - major_outage Commercial / Webex Meetings - EMEA - major_outage Regions: EMEA investigating - Engineering is investigating an issue that is causing agents in the EU region to experience failures when attempting to respond to Webex Contact Center calls via WebRTC Clients routed through Webex Calling. Additionally, Webex Meeting users will also experience meeting join failures. We are working towards service restoration and apologize for any inconvenience this may cause. Apr 28, 03:55 UTC

Component Status: Government / Webex App - N. America (West) - degraded_performance Government / Webex App - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating a login issue affecting newly created users on Webex App version 46.4. As a temporary workaround, affected customers may use version 46.3. We are working to restore services as quickly as possible and apologize for any inconvenience this may cause. Apr 23, 16:41 UTC