WebEx Outage History

Component Status: Commercial / Webex Contact Center - APAC - degraded_performance Regions: APAC investigating - Engineering is investigating an issue causing intermittent one-way audio for PSTN calls in the Japan region. Affected agents may experience one-way audio where they are unable to hear the caller. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore service and apologize for any inconvenience this may cause. Jul 22, 16:32 UTC

Component Status: Government / Webex Calling - N. America (West) - degraded_performance Government / Webex Calling - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue impacting Webex Calling phone provisioning. Administrators attempting to add a new phone to Webex Control Hub are experiencing failures, as the new phone is not being provisioned. Existing phones that have been restarted or factory reset are also not being provisioned. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore services and apologize for the inconvenience this may cause. Jul 21, 08:40 UTC

Component Status: Government / Webex Control Hub - N. America (West) - degraded_performance Government / Webex Control Hub - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue preventing some administrators from viewing recorded calls through Webex Control Hub. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore services as quickly as possible and apologize for any inconvenience this may cause. Jul 20, 15:46 UTC

Component Status: Government / Webex Meetings - N. America (West) - degraded_performance Government / Webex Meetings - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue causing intermittent video call join failures. Some users attempting to join meetings using video devices / SIP connections may experience call join failures. Additionally, some users attempting to join audio via PSTN may experience failures. We will provide the next update in one hour or sooner if new information becomes available. We are working towards restoring services and apologize for the inconvenience this may cause. Jul 20, 14:46 UTC

Component Status: Commercial / Webex Contact Center - Canada - degraded_performance Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - EMEA - degraded_performance Commercial / Webex Contact Center - ANZ - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Commercial / Webex Contact Center - APAC - degraded_performance Regions: N. America (West), N. America (East), Canada, EMEA, APAC, ANZ investigating - Engineering is investigating an issue impacting some Webex Contact Center agents. Affected users are unable to login via third-party desktop connector. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore the service and apologize for any inconvenience this may cause. Jul 20, 13:57 UTC

Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - ANZ - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: ANZ, N. America (West), N. America (East) investigating - Engineering is investigating an issue affecting Webex Contact Center agents in the US and ANZ regions, where completed calls continue to appear as active in the Webex App after they have ended. Although the calls are no longer active, they remain displayed in the application, which may prevent agents from answering subsequent calls. This issue is impacting only calls handled through the Webex App. We are working towards service restoration and apologize for any inconvenience. Jul 16, 03:52 UTC

Component Status: Commercial / Webex Contact Center - EMEA - degraded_performance Regions: EMEA investigating - Engineering has identified and is investigating an issue that may cause users in the EU region to experience phone registration failures, with some users also encountering intermittent device provisioning failures. We are working towards service restoration and apologize for any inconvenience this may cause. Jul 9, 04:09 UTC

Component Status: Commercial / Webex Control Hub - N. America (West) - major_outage Commercial / Webex Control Hub - N. America (East) - major_outage Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue preventing some administrators from accessing Webex Control Hub. Affected users are encountering login failures when attempting to access Webex Control Hub and the HelpDesk portal. We will provide the next update in one hour or sooner if new information becomes available. We are working to restore services as quickly as possible and apologize for the inconvenience this may cause. Jul 8, 15:40 UTC

Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) identified - Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available. Thank you for your continued patience as we address this service incident. Jul 1, 15:53 UTC investigating - Engineering is investigating an issue causing latency in real-time reporting for Supervisor Desktop and Analyzer. The scope of this issue is limited to the US region. We are currently conducting a comprehensive impact assessment and will provide an update in 30 minutes, or as soon as new information becomes available We appreciate your patience while we address this service incident. Jul 1, 15:48 UTC

Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Commercial / Webex App - N. America (West) - degraded_performance Commercial / Webex App - N. America (East) - degraded_performance Commercial / Webex Meetings - N. America (West) - degraded_performance Commercial / Webex Meetings - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue that may affect multiple Webex services for some users in the US region. We are currently conducting a comprehensive impact assessment and will provide an update in 30 minutes, or as soon as new information becomes available We are working to restore the service and apologize for any inconvenience this may cause. Jun 30, 01:45 UTC

Component Status: Government / Slido - N. America (West) - degraded_performance Government / Slido - N. America (East) - degraded_performance Regions: N. America (East), N. America (West) investigating - Engineering is investigating an issue impacting Slido functionality. Users may experience issues loading the Slido embedded application. We are working toward restoring services and apologize for the inconvenience this may cause. Jun 29, 14:26 UTC

Component Status: Commercial / Webex Calling - N. America (West) - degraded_performance Commercial / Webex Calling - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue causing login failures for users attempting to access the Webex Attendant Console through both the Webex Client app and direct URL. Once logged in, some users may also experience problems loading queues and other console features. This issue is affecting users in the US region and impacts their ability to sign in and manage calls through the console. We are working to restore the service and apologize for any inconvenience this may cause. Jun 17, 20:51 UTC

Component Status: Commercial / Webex Contact Center - South America - degraded_performance Commercial / Webex Contact Center - Canada - degraded_performance Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - EMEA - degraded_performance Commercial / Webex Contact Center - ANZ - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Commercial / Webex Contact Center - APAC - degraded_performance Regions: N. America (West), N. America (East), South America, Canada, EMEA, APAC, ANZ investigating - Engineering is investigating an issue that is causing Webex Contact Center Agents to experience latency and or failures in AI summaries during mid-call, transfer, or wrap-up events. We are working towards service restoration and apologize for any inconvenience this may cause. Jun 11, 02:45 UTC

Component Status: Commercial / Slido - South America - major_outage Commercial / Slido - Canada - major_outage Commercial / Slido - N. America (West) - major_outage Commercial / Slido - EMEA - major_outage Commercial / Slido - ANZ - major_outage Commercial / Slido - N. America (East) - major_outage Commercial / Slido - APAC - major_outage Regions: N. America (West), N. America (East), Canada, APAC, ANZ, EMEA, South America investigating - Engineering is investigating an issue causing login failures for users attempting to sign in to their Slido accounts by visiting slido.com. This issue is not impacting users in the EU region. We are working toward restoring services and apologize for the inconvenience this may cause. Jun 10, 09:09 UTC

Component Status: Commercial / Dedicated Instance/UCM Cloud - N. America (West) - degraded_performance Commercial / Dedicated Instance/UCM Cloud - ANZ - degraded_performance Commercial / Dedicated Instance/UCM Cloud - N. America (East) - degraded_performance Regions: N. America (West), N. America (East), ANZ investigating - Engineering is investigating an issue where Webex Dedicated Instance customers are unable to access the DI CUCM user interface through cross-launch in Control Hub. The issue affects customers in the US and ANZ regions. We appreciate your patience while we address this service incident. Jun 4, 16:22 UTC

Component Status: Commercial / Webex Contact Center Enterprise - N. America (West) - major_outage Commercial / Webex Contact Center Enterprise - N. America (East) - major_outage Regions: N. America (West), N. America (East) investigating - Engineering is investigating reports of service degradation in the Webex Contact Center Enterprise environment. We are currently conducting a comprehensive impact assessment and will provide an update as new information becomes available. We are working to restore the service and apologize for any inconvenience this may cause. May 30, 01:35 UTC

Component Status: Commercial / Webex Contact Center - Canada - degraded_performance Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - EMEA - degraded_performance Commercial / Webex Contact Center - ANZ - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Commercial / Webex Contact Center - APAC - degraded_performance Regions: N. America (West), N. America (East), Canada, EMEA, APAC, ANZ investigating - Engineering is investigating an issue causing AI summary failures during mid-call, transfer, and wrap-up events for agents. We are working to restore the service and apologize for any inconvenience this may cause. May 26, 16:23 UTC

Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue that is causing agents to experience disruptions to call delivery and call control operations. We are working towards service restoration and apologize for any inconvenience this may cause. May 22, 01:59 UTC

Component Status: Government / Webex Control Hub - N. America (West) - degraded_performance Government / Webex Control Hub - N. America (East) - degraded_performance Regions: N. America (East), N. America (West) investigating - Engineering is investigating an issue preventing some administrators from accessing meeting quality data using the API or in Webex Control Hub. We are working towards restoring services and apologize for the inconvenience this may cause. May 19, 19:59 UTC

Component Status: Commercial / Webex Contact Center - N. America (West) - major_outage Commercial / Webex Contact Center - N. America (East) - major_outage Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue where some Webex Contact Center users in the US region may experience errors when accessing real-time reports and dashboard visualizations within the Analyzer UI. We are working to restore the service and apologize for any inconvenience this may cause. May 19, 11:54 UTC

Component Status: Commercial / Webex Meetings - EMEA - degraded_performance Regions: EMEA investigating - Engineering is investigating an issue that is causing meeting join failures for users in the EU region. Users are advised to retry, since the issue is intermittent. We are working towards service restoration and apologize for any inconvenience this may cause. May 19, 08:06 UTC