Gateway and Solutions: Some users may be unable to join meetings from video devices via Video Integration for Microsoft Teams (VIMT)

Update timeline

1. investigating Oct 28, 2026, 09:09 PM UTC

   Engineering is investigating an issue where some users may be intermittently unable to join meetings from video devices via Video Integration for Microsoft Teams (VIMT). We will provide an update within one hour or sooner if additional information becomes available. Thank you for your continued patience as we address this service incident.

2. investigating Oct 28, 2026, 09:13 PM UTC

   Engineering is investigating an issue where some users may be intermittently unable to join meetings from video devices via Video Integration for Microsoft Teams (VIMT). We will provide an update within one hour or sooner if additional information becomes available. Thank you for your patience as we address this service incident.

3. identified Oct 28, 2026, 09:29 PM UTC

   Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur. Thank you for your continued patience as we address this service incident.

4. monitoring Oct 28, 2026, 09:35 PM UTC

   Engineering has completed all required mitigation activities and restored service for Video Integration for Microsoft Teams (VIMT). We are monitoring closely to confirm continued stability. We appreciate your patience while we addressed this service incident.

5. resolved Oct 28, 2026, 09:56 PM UTC

   Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.