WebEx incident

Webex Services: Login failures for the Webex API service in the APAC region

Minor Resolved View vendor source →

WebEx experienced a minor incident on September 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 02:21 PM UTC
Resolved
Sep 23, 2026, 02:21 PM UTC
Duration
—
Detected by Pingoru
Sep 23, 2026, 02:21 PM UTC

Update timeline

  1. monitoring Sep 23, 2026, 12:28 PM UTC

    Component Status: Commercial / Webex Contact Center - APAC - degraded_performance Government / Developer API - APAC - degraded_performance Regions: APAC investigating - Engineering is investigating an issue impacting Webex API service login flow. Webex Contact Center agents in Singapore region using CRM integrations, such as Salesforce, ServiceNow, Microsoft Dynamics 365, etc. are experiencing login failures. There is no issue logging in directly to the Webex Agent Desktop; therefore, as a workaround, agents can log in directly to the Webex Agent Desktop. Additionally, users in the APAC region may experience failures when logging in to the Developer Portal. We are working towards restoring services and apologize for the inconvenience this may cause. Sep 23, 12:28 UTC