Webex Services: Some users may experience failures or delays with meeting creation, content sharing, mute controls, and participant roster updates

Update timeline

1. investigating Oct 29, 2026, 08:28 PM UTC

   Engineering is investigating an issue affecting multiple Webex Services in the US region. Users may experience meeting creation or join failures or delays, issues with content sharing or mute controls, participant roster update delays, dropped calls, or registration issues. Some Contact Center agents may not receive outbound dialed calls. We’re working to address the issue and apologize for the inconvenience. We’ll provide another update in thirty minutes, or sooner if more information becomes available.

2. monitoring Oct 29, 2026, 08:42 PM UTC

   Webex Services in the US region have recovered and are functioning as expected. We will continue to monitor to ensure service stability. Thank you for your patience during this service incident.

3. identified Oct 29, 2026, 08:56 PM UTC

   Engineering has determined that Webex Contact Center agents may continue to experience call delivery issues. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available.

4. identified Oct 29, 2026, 09:03 PM UTC

   Engineering has determined that Webex Contact Center agents may continue to experience call delivery issues. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available.