WebEx incident

Webex Contact Center Enterprise: Users may experience intermittent agent desktop sign-in failures and agent logouts

Minor Resolved View vendor source →

WebEx experienced a minor incident on September 19, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2026, 02:20 AM UTC
Resolved
Sep 19, 2026, 02:20 AM UTC
Duration
—
Detected by Pingoru
Sep 19, 2026, 02:20 AM UTC

Update timeline

  1. monitoring Sep 18, 2026, 07:20 PM UTC

    Component Status: Commercial / Webex Contact Center Enterprise - N. America (West) - major_outage Commercial / Webex Contact Center Enterprise - N. America (East) - major_outage Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue affecting Webex Contact Center Enterprise Agent Desktop. Some users may experience intermittent sign-in failures, including a red error banner. In some cases, agents may be logged out and required to sign in again. We are working to restore the service and apologize for any inconvenience this may cause. We will provide the next update in one hour, or sooner if there is a significant change in status. Sep 18, 19:24 UTC