WebEx incident

Webex Contact Center: Callers may experience IVR delays and intermittent failures connecting to agents in the US region

Minor Resolved View vendor source →

WebEx experienced a minor incident on October 9, 2026, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 10:56 PM UTC
Resolved
Oct 10, 2026, 12:01 AM UTC
Duration
1h 4m
Detected by Pingoru
Oct 09, 2026, 10:56 PM UTC

Update timeline

  1. monitoring Oct 09, 2026, 10:56 PM UTC

    Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue affecting Webex Contact Center users in the US region. Users may experience delays in IVR processing and status updates, and calls may fail to reach agents. We apologize for any inconvenience this may cause. We will provide another update within one hour or sooner if we have additional information. Oct 9, 22:56 UTC