WebEx incident

Webex Contact Center Enterprise: Users in EMEA may experience intermittent connectivity issues

Minor Resolved View vendor source →

WebEx experienced a minor incident on September 30, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 05:26 PM UTC
Resolved
Sep 30, 2026, 05:26 PM UTC
Duration
—
Detected by Pingoru
Sep 30, 2026, 05:26 PM UTC

Update timeline

  1. monitoring Sep 30, 2026, 03:01 AM UTC

    Component Status: Commercial / Webex Contact Center Enterprise - EMEA - degraded_performance Regions: EMEA investigating - Engineering is investigating a critical infrastructure service disruption affecting connectivity in the EMEA region. Users are currently experiencing the following impacts: • Users are intermittently unable to log in to Finesse • Calls are intermittently failing Our engineering teams are actively engaged in mitigating the impact and restoring full service functionality. We appreciate your patience during this time. Sep 30, 03:04 UTC